The Bilingual Human Resource Generalist is a position that provides HR guidance and counsel within the assigned region of Aramark Canada and is based in Montreal / surrounding. The successful candidate will report to the Director of Human Resources (Central & East regions), with a dotted line reporting to the District Manager in Quebec.

Travel is a required part of your role, anywhere from 1-2 times every week: situational and dependent on business needs.

The Bilingual Human Resource Generalist acts as a day-to-day partner with the business working with General Managers and their teams at various operations, providing HR guidance and support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations.

The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

Job Responsibilities

• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
• Interact with internal (COEs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
• Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.

Qualifications

• 2 or 3 + years of experience in employee relations or Generalist experience
• Fluently bilingual (written and spoken) in English and French is required
• Bachelor’s degree in HR or an equivalent experience required
• Experience in Food Service Operations is an asset
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Proficient in Microsoft Office and experience with HR systems
• Must own a vehicle and have a driver’s license in good standing

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Schedule:

• No weekends

Work Location: Hybrid remote in Montréal, QC H3C 2M2

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