POSITION SUMMARY

The Applications Programmer / Analyst provides systems analysis and programming of corporate and web-based software applications on both the Microsoft and Salesforce platforms, including support functions such as systems operations, vendor liaison, troubleshooting, and end user training for applications.

DUTIES AND RESPONSIBILITIES (not listed in order of priority)

1. Undertake systems analysis for new software applications, including client consultation, modeling of current systems, evaluation of technical and end user requirements.

2. Design or enhance applications logic including user interfaces, data validation, report generation, queries, numeric calculations, workflow, and systems integration processes.

3. Develop software programs to meet the design objectives using client-server and web-based tools such as JAVA, ASP.NET, HTML, VB, XML, Javascript, TSQL, CSS, etc.

4. Prepare technical documentation and system release notes for all applications and upgrades.

5. Provide operational support to web servers and corporate applications servers to ensure their security, fault tolerance and efficient performance.

6. Provide technical assistance regarding the use of graphic manipulation tools such as Photoshop, Illustrator, in support of corporate web publishing applications.

7. Design and develop end user documentation and conduct training sessions.

8. Develop and monitor application pilot testing to determine functional compliance and user satisfaction.

9. Provide technical troubleshooting of operational failures, processing errors, and performance problems.

10. Liaise with vendors regarding error descriptions and problem resolution.

11. Prepare reports and presentations as required.

12. Participate in committees as required.

13. Perform other duties as assigned.

14. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.

15. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

CORPORATE COMPETENCIES

Has knowledge of and demonstrated ability in our corporate competencies:

• Acts with the Customer in Mind

• Ensures Accountability

• Continuously Seeks to Improve Work Processes

• Collaborates

• Communicates with Impact

• Is Resilient

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION

• Understanding of applications programming, web technologies, and network systems, achieved through a three year College diploma in Information Technology or a related discipline.

• Salesforce Certification(s) in one or more of Developer (Platform Developer, Platform App Builder, JavaScript Developer) or Architect (Application Architect, System Architect, B2C Solution Architect).

• Microsoft 365 Certification(s) in one or more of Developer (Power Automate, Power Apps, Power Platform) or Architect (Azure Solutions, Azure Security, Azure Data, DevOps Solutions).

• Knowledge of programming languages (JAVA, ASP.NET, HTML, VB, XML, Javascript, TSQL, CSS).

• Problem solving and critical thinking skills to diagnose problems and determine steps necessary to achieve an effective solution.

• Ability to communicate effectively to users with varying levels of computer understanding. Ability to translate complicated technical language into layperson terms for training purposes.

• Ability to work effectively with constant interruptions; ability to apply project management methodology and to use good judgment in determining priorities.

• Technical writing skills required to document systems procedures and prepare reports.

EXPERIENCE

• Two (2) year’s experience designing and developing complex applications, and supporting associated server platforms in a large corporate setting, or two (2) years of Microsoft or Salesforce specific experience in an information technology programming / software and development support role.

EFFORT

• Periods of mental effort are required in this position when programming and troubleshooting.

WORKING CONDITIONS

• Regular office environment.

• Hybrid work environment.

The County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.