At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

Position Title: Group Administration Support – myFlex Operations
Reports To: Manager, Group Administration
Department: myFlex Operations, Group
Term: Temporary Part-Time - 12 Month Contract

Work Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

The Opportunity: Equitable Life of Canada is looking to add a Group Administration Support member to our growing team. In this role, you will be responsible to support from an administrative perspective with the maintenance of plan member policies and contracts, and action basic reports to support the team.

What you will be doing:

• Providing customer service via, emails and written correspondence
• Updating/validating plan member and plan sponsor information (adding/changing plan members’ information, contact information for plan sponsors, validating results from electronic member
• Load files from Third Party Administrators
• Administering pay direct drug cards including problem solving utilizing provider’s software (Telus)
• Updating banking information (EFT/Plan Members), in accordance with external vendors’ guidelines (financial institution)
• Terminating and reinstating plan members, to ensure that only eligible claims are paid, sending a templated letter to address the collection of overpayments
• Beneficiary changes in accordance with legal parameters
• Action basic reports and complete unfinished processes or take corrective action where required, such as the No Dep report and CCU report
• Support administration of a new group policy with regard to loading plan member details
• Adhere to turnaround standards, meeting acceptable quality rates and transactional goals
• Miscellaneous admin support as needed

What you will bring:

• Good verbal and written communication skills
• Strong organizational skills and multi-tasking abilities and prioritization skills
• Accuracy and attention to detail are essential
• PC skills – working knowledge of MS Office, ability to learn new systems applications, such as BMS and OnBase
• Ability to interpret and apply contract provisions and administrative guidelines as documented
• Ability to handle high volume of work within a fast-paced environment
• Ability to work in a team environment

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• We value open, honest communication between team members, challenging each other to continually improve
• Employee resource groups that support an inclusive work environment
• A company subsidized cafeteria with a variety of daily options
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.

At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.


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