Located at YVR Airport

GROW With US!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

World Duty Free, our specialty duty-free stores located across the International and US Terminals at Vancouver International Airport (YVR), we are Vancouver's largest beauty department and boast a liquor selection unmatched by any other airport in the world. WDF stores bring you the latest luxury brand items at value prices our unparalleled selection of premium local and global brands range from everyday cosmetics and confectionery to fine wine and local food, fragrances, rare whiskies, authentic Canadian souvenirs and high-end fashion.

What We Will Offer You:

• A competitive salary
• A 20% off Hudson Employee Discount
• A 50% off Hudson Food & Beverage Discount
• Parking Reimbursement
• Free Shuttle Services (YVR Employee Commuter Program)

Terminal Manager Job Is For You, If You Enjoy:

Responsible for managing The Vancouver Duty Free stores within the Trans border (US) terminal consistent with the short and long term interests of the company, its employees and its customers and ensuring the highest level customer service possible.

Key Accountabilities:

Key responsibilities include Customers, People Management, Business Partners, Sales & Operations, Finance and Loss Prevention.

Customers

• Ensures the provision of the highest level of customer service possible, promoting quality customer service among staff by acting as a positive role model
• Compile all customer complaints and suggestions and take action or escalate to the relevant department
• Ensures feedback loop to other departments with customer comments and employee opinions

People

• Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance & service and by motivating & developing staff
• Review that all company processes and policies have been communicated and executed by the staff
• Maintain staff levels that allow for the best possible customer service
• Carry out Supervisor performance evaluations and goal assessments and supports Supervisors for staff evaluations
• Organize and lead meetings with Shift Supervisors to ensure appropriate communication
• Ensures Supervisors are verifying staff positioning during the shift according to the shop activity and priorities
• Prepare the work schedule to ensure that the store(s) goals will be met through appropriate planning & organization of staff and manage absences and health management with HR
• Provide an ‘open door' policy where employees are free to express their concerns & feelings without fear of retribution or ill will

Sales & Operations

• Review the inventory and cycle count plans for the stores, ensuring appropriate execution
• Identify any replenishment issues and take necessary action to correct them
• Ensures that the store is in compliance with all Airport, Provincial and Federal laws/regulations
• Manages the team to improve the customer experience through excellent operation standards
• Manages marketing strategy, working with General Manager and Supervisory team, including price changes, merchandising standards, TSRP and promotional changeovers
• Ensures all health & safety protocols are adhered to at all times

Finance

• Ensures team is following correct cash handling processes and addressing any inconsistencies
• In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store(s)
• Ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses and ensuring that staff are aware of sales goals
• Review the store(s) progress with the General Manager

Required Qualifications:

• Strong leadership skills with demonstrated ability to build effective teams and motivate employees, Knowledge of effective merchandise presentation standards
• SAP experience preferred.
• Understanding Travel Retail concepts.
• Organizational skills, self-starter & highly motivated.
• Consults and helps plan daily activities with General Manager.
• Ability to deal with stressful situations in a diplomatic & professional manner demonstrated ability to build effective teams & motivate employees
• Ability to work flexible shifts, including weekends and holidays. Able to work additional hours when necessary. Have open and flexible availability to work any shift on weekdays, weekends and holidays. Work a Full-Time schedule.
• Fluent English and additional languages as applicable for operation
• Available to work store schedule
• Ability to work in a fast-paced environment
• Good time-management skills and multi-tasking abilities
• Successfully clear a criminal background check RAIC requirements

Preferred Qualifications:

• High School Diploma or equivalent

Some of our Company-Offered Benefits & Perks Include:

• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• 20% off Hudson Employee Discount
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

"Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer."

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to Staffing Agencies: Please do not directly contact Hudson hiring managers regarding candidates for our positions. If assistance is needed in filling any position for Hudson, a member of the talent team will.

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