Technical Support Specialist Job at Siskinds
Siskinds LLP is a leading law firm located in Southwestern Ontario. We are a team of over
240 lawyers and staff covering personal legal services, business law, personal injury law,
and class actions law as well as over 25 specialized practice areas. We help clients make
the right legal choices, manage their legal affairs, and resolve complicated matters. Our
culture and working style strive to make our clients’ experiences comfortable, reassuring,
and productive while delivering excellence in the services we provide.
Technical Support Specialist– Full-time
What are you looking for?
- Be part of a cohesive team that promotes collaboration and teamwork
- Work in a technologically advanced environment with exposure to many specialized
- Competitive compensation and benefits
- Professional development opportunities
- Strength of a big firm with the culture of a small firm
- Subsidized downtown parking
- Working within a state-of-the-art building
Who are we looking for?
Siskinds is growing and we are currently seeking a Technical Support Specialist. This
position will require you to provide IT business application support, IT hardware support
and network support. In the Technical Support role, you are the primary support person on
some line of business applications.
Qualifications:
- Post-secondary education in information technology or equivalent work
- Minimum of 7-10 years’ experience in technical support;
- Knowledge of Information Technology Infrastructure Library service standards;
- Microsoft Azure Administration, CompTIA such as A+, Network+, Security+
- Experience with Intune is preferred
- Experience with Remote Monitoring and Management tool is required
- Knowledge, certification and working experience with ITILv4 framework standards
(Information Technology Infrastructure Library service standards considered an
asset
- Knowledge and working experience with ITSM tools such as ServiceNow is
- Excellent time management skills.
- Excellent interpersonal skills necessary to maintain effective relationships with all
levels of staff in person, by email and telephone
Excellence * Integrity * Leadership * Collegiality * Inclusion
Responsibilities:
- Provide technical support to end users;
- Assist in planning, testing, and implementing software application upgrades and
- Evaluate and make recommendations for line of business applications;
- Assist the IT team and practice areas to integrate and modify software as
- Conduct performance tests on software for quality assurance;
- Consult on project teams regarding software functionality;
- Remain current with enhancements made to firm business applications
- Integrate third party tools with applications when needed and provide one-on-one
- Provide a reliable and stable platform for all laptops by using an imaging tool for
- Collaborate with team on complex issues that require advanced troubleshooting
- Analyze system alerts to determine and rectify cause
- Provide network troubleshooting and support switch patching and updates, port
- Provide assistance as the escalation point from level 1 and level 2 Technical Support
- Support hardware equipment such as laptops, monitors, printers, scanners, AV
- Utilize ITSM tool to create, follow up on, process and track tickets efficiently
- Develop and maintain technical support documentation, methods and procedures
- Administration of user accounts and access
- Administer account lockout issues and
- Create and administer email accounts and user access accounts
- Perform other duties as assigned
You will work well both independently and within the team setting. You will have a sincere
passion for new technology learning and application. You enjoy a fast-paced, multi-tasked
and deadline driven environment.
We are a truly cohesive team, and as such, being a team player as well as having a strong
technical ability and positive attitude will make you a top runner, and ideally our chosen
candidate.
Our comprehensive in-house training and ongoing support is of the highest level. We offer
competitive compensation and benefits.
Siskinds is an equal opportunity employer and will work with and accommodate persons
with disabilities throughout the entire recruitment, selection, and on-boarding process. To
learn more about us, please visit our website at www.siskinds.com
Excellence * Integrity * Leadership * Collegiality * Inclusion
Please email your resume quoting “Technical Support Specialist” and “Your Name” in the
subject line, to humanresources@siskinds.com .
Contact Information:
Siskinds, London Head Office
Attention: Human Resources, 275 Dundas Street, Unit 1 London Ontario N6A 3V8
Email: humanresources@siskinds.com
Excellence * Integrity * Leadership * Collegiality * Inclusion
5516023.1
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.