Requisition ID: 169928

Cost Centre: SSG OPERATIONS AND ADMIN

Employee Referral Program – Potential Reward: $1,000.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Purpose

Contributes to the overall success of the Technology Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  
• Ensures the delivery of best-in class customer service, fostering an environment that promotes agile, flexible and timely client support processing in line with the Bank’s risk appetite and culture.
  • Maintaining an in-depth knowledge of the core business of each partner and providing user support to assigned systems and groups
  • Ensuring Process Documentation are kept current
  • Assisting with the annual testing of Business Continuity backup site workstations and ensuring access, program, hardware requirements are documented and maintained for units with critical functions
    
• Actions Service Now and PEGA systems in an effective manner to ensure a timely resolution by;
  • Documenting all new information within assigned tickets/cases and accurately completing requests within the service level agreement
  • Completing all requested system accesses ensuring all requests are correctly authorized
  • Reporting any requested changes to accesses that are not within standard requirements for department (based on authorized role templates on file)
  • Actively Claim PEGA Onboarding and Offboarding cases.
  • Provisioning newly onboarded employees with systems, tools and entitlements within the service level agreement
  • Ensures newly onboarded employees are provided with the technology required and ensures accurate tracking of all in house hardware as applicable (Laptops, docking stations, Headsets, Monitors…)
  • Ensuring access to systems, entitlements for newly offboarded employees are removed within the service level agreement
  • Closing requests; including follow up with employees to ensure that problems are solved, and the assigned system accesses are working correctly
    
• Assists in the investigation of applicable applications and account access issues, to ensure users accesses are correct before escalating issue to IT&S desk side support team. The incumbent will also provide management with analysis of all presented issues and distribute all changes/fixes identified within the group and other technical support groups.
  
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• Good knowledge and familiarity with the operating systems environments
• Good organizational skills
• Good level PC skills using common software tools to access and communicate within the Bank (Word, Excel, Email)
• Good interpersonal and communication skills

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.