Supervisor of Support and Development Job at Grand Erie District School Board
JOB TITLE: Supervisor of Support and Development
LOCATION: Brantford, ON
The Grand Erie District School Board is guided by our vision to Learn, Lead and Inspire and our shared mission to build a culture of learning, well-being and belonging to inspire each learner. Grand Erie’s 2800 employees provide quality education to approximately 29,000 full-time equivalent students who attend our 72 schools. The Board spans a geographic area encompassing the City of Brantford and the Counties of Brant, Haldimand and Norfolk. The head office is located in Brantford.
The Supervisor of Support and Development is responsible for the management of the Grand Erie District School Board’s Support and Development staff, including Helpdesk, Software Development and the Student Information System teams. Reporting to the Manager of Information Technology Services, the Supervisor will develop, maintain and improve support processes as well as manage, and actively participate in, the software development team. The Supervisor of Support and Development will work directly and cooperatively with the Supervisor of IT Infrastructure to foster a cooperative and interactive working environment across all divisions of Information Technology Services at the Board.
EDUCATION:
EXPERIENCE:
Applicants with a disability that requires an accommodation to enable their participation in the interview process should advise the Board when contacted for an interview. Any assessment and selection materials and processes used in the interview process can be made available in an accessible format, upon request in advance.
All new employees are required to provide an original Police Record Check (which includes a “vulnerable sector screen”) acceptable to the Board prior to the commencement of employment.
We thank all applicants for their interest but only those considered for an interview will be contacted.
Grand Erie District School Board recognizes Six Nations of the Grand River and Mississaugas of the Credit First
Nation, as the longstanding peoples of this territory. We honour, recognize, and respect these communities as well
as all First Nations, Métis and Inuit Peoples who reside within Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play, and commit to working together in the spirit of Reconciliation.
LOCATION: Brantford, ON
The Grand Erie District School Board is guided by our vision to Learn, Lead and Inspire and our shared mission to build a culture of learning, well-being and belonging to inspire each learner. Grand Erie’s 2800 employees provide quality education to approximately 29,000 full-time equivalent students who attend our 72 schools. The Board spans a geographic area encompassing the City of Brantford and the Counties of Brant, Haldimand and Norfolk. The head office is located in Brantford.
The Supervisor of Support and Development is responsible for the management of the Grand Erie District School Board’s Support and Development staff, including Helpdesk, Software Development and the Student Information System teams. Reporting to the Manager of Information Technology Services, the Supervisor will develop, maintain and improve support processes as well as manage, and actively participate in, the software development team. The Supervisor of Support and Development will work directly and cooperatively with the Supervisor of IT Infrastructure to foster a cooperative and interactive working environment across all divisions of Information Technology Services at the Board.
EDUCATION:
- Minimum community college diploma or university degree in Computer Programming, Computer Science or related field is required
- Additional certification in project management is preferred.
EXPERIENCE:
- A minimum of 5 years previous experience in a similar role is required
- Helpdesk management with a focus on customer service and performance monitoring and reporting is preferred
- Student Information System Management and Ministry of Education OnSIS reporting requirements knowledge and experience is an asset
- Software development team leadership and/or management role including supervision of the design, development, implementation and support hand-off processes is required
- Strong mentoring, leadership and interpersonal skills and experience, goal and target setting, training and professional development planning, and conflict management and resolution is a requirement
- Project management experience including working closely with vendors and consultants, product evaluation and selection processes, project planning and implementation, change control, training, support and documentation is preferred
- General technical knowledge of any of the following platforms is an asset: Windows Server, Active Directory, SQL Server, PowerSchool, Office 365
- Knowledge and/or experience with Information Technology Infrastructure Library (ITIL) and/or COBIT an asset
Job Specifications
Hours of Work
7 hours per day / 35 hours per week; 12 months per year
Rate of Pay/Benefits
$84,225 to $95,710 (pending review).
A competitive benefits plan is available through a provincial benefits trust plan (extended health, dental, life insurance, AD&D).
OMERS pension plan.
Opportunity for remote/hybrid work model.
Flexible summer schedule.
A competitive benefits plan is available through a provincial benefits trust plan (extended health, dental, life insurance, AD&D).
OMERS pension plan.
Opportunity for remote/hybrid work model.
Flexible summer schedule.
Effective Date
August 1, 2023
Apply to
Join us! - Careers - Grand Erie District School Board (knighthunter.com)
Deadline May 15, 2023 at 4:00 p.m.
Deadline May 15, 2023 at 4:00 p.m.
Applicants with a disability that requires an accommodation to enable their participation in the interview process should advise the Board when contacted for an interview. Any assessment and selection materials and processes used in the interview process can be made available in an accessible format, upon request in advance.
All new employees are required to provide an original Police Record Check (which includes a “vulnerable sector screen”) acceptable to the Board prior to the commencement of employment.
We thank all applicants for their interest but only those considered for an interview will be contacted.
Grand Erie District School Board recognizes Six Nations of the Grand River and Mississaugas of the Credit First
Nation, as the longstanding peoples of this territory. We honour, recognize, and respect these communities as well
as all First Nations, Métis and Inuit Peoples who reside within Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play, and commit to working together in the spirit of Reconciliation.
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