Job Description

The Supervisor, Exercise & Falls Prevention, Virtual Programs is responsible for overseeing the Group Exercise and Falls Prevention Program and all virtually programming. They are responsible for acting as the principle contact and liaison related to scheduling, site and class management, attendance management and new client registration.

We are looking for: a full-time, permanent Supervisor, Exercise & Falls Prevention, and Virtual Programs

Salary: Commensurate with experience.

Hours of Work: 34 hours/week. This is a hybrid role that spends time in the community, in office and at home.

Reports to: Director, Volunteer and Community Programs.

Responsibilities

Exercise and Falls Prevention Program

• Oversee the group exercise and falls prevention class instructors
• Manage Instructors’ class attendance, scheduling and timesheet submissions
• Visit class sites to assess the safety of the space and promote the program
• Monitor and verify class attendance through the program’s tracking software
• Locate new class sites and liaise with property managers
• Collect and input client information and liability waivers into EasyCare
• Work with the manager to complete annual performance evaluations of the exercise instructors
• Assist the manager with the hiring process
• Plan, schedule and attend team meetings with the program instructors
• Attend external meetings with relevant stakeholders
• Effectively log client complaints, compliments and occurrences in EasyCare
• Identify process improvements and work with the manager to find effective solutions
• Run reports monthly and quarterly to evaluate the program’s productivity and predict its ability to meet KPIs

Virtual Programs

• Track all virtual programs occurring within the agency, including number of participants
• Liaise with the Communication team to ensure all virtual programs are current on website and send out through social media, client newsletters etc
• Develop monthly calendar of programs and oversee its distribution
• Schedule all virtual programs that take place within the Volunteer Resources and ensure appropriate levels of staffing
• Run monthly reports to ensure KPIs are being met

Customer Service

• Build a trust-based working relationship with staff, clients and vendors in order to ensure that we effectively meet their needs and resolve concerns in an efficient and transparent manner
• Effectively meet all client services requirements in a courteous and professional manner by efficiently providing accurate information
• Proactively trouble shoot problems, deal with difficult situations, and escalate to upper management when extra assistance is required
• Receive and respond to customer inquiries

Team Building and Leadership

• Build support for agency vision and departmental goals/objectives by communicating, collaborating and leading by example
• Demonstrate the ability to support and work cohesively in a team environment
• Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities
• Provide consistent communication and feedback to program instructors and management
• Act as a change agent to positively encourage others and manage change

Management of Relationships with External Partners

• Actively participate in the Client Services Department, collaborate with, and provide solutions/support to team members and senior member in the department to achieve strategic goals and objectives
• Provide customer support to internal and external customers
• Liaise with external partners to ensure program promotion, representation and community outreach
• Lead by example and demonstrate the organizational values in all personal behavioursAccept referrals according to referral acceptance guidelines and direction from management

Risk, Health and Safety Management

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being
• Participating in all health and safety training initiatives on a regular basis
• Taking proactive action against client incidents within your scope of practice
• Being actively involved in the improvement of the reporting system to prevent future reoccurrences
• Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies
• Facilitating the planning discussion in the preparation stage prior to disclosure, with the goal of enabling a supportive and effective conversation.
• Promoting a culture of safety by being responsible for encouraging blame-free reporting.
• Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event

Qualifications

• Successful completion of a Post-Secondary Education (Degree/ Diploma)
• Experience working with an Exercise and/or Falls Prevention program is an asset
• Experience running virtual programs is an asset
• Minimum 2-3 years of experience with scheduling software systems, coordination and management
• Knowledge of community healthcare is an asset
• Knowledge of and a demonstrated ability to incorporate core competencies into practice including: customer service, communication, team work, initiative/self-management and accountability, and flexibility/adaptability
• An ability to perform routine work independently
• An ability to use good judgment in assessing difficult situations
• An ability to work in a high paced environment and handle stressful situations
• Excellent leadership and management skills
• Excellent communication skills, verbal and written
• Excellent organizational and time management skills
• Proficient using Microsoft Office (i.e. outlook, word and excel)
• Access to a car is required

Additional information

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Only applicants who are selected for an interview will be contacted.

Circle of Care requires that all employees, students and volunteers provide proof of COVID-19 vaccination upon hire.

Powered by people. Sparked by passion. Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.


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