Purpose:
To advance the Division of Students' vision as 'Partners in Student Success', the multi-incumbent Student Support Associate role delivers high quality student-facing services that are tailored to and responsive to the needs of York University's diverse student population.Under the direction of the Manager, Student Support & Advising, the Student Support Associate role responds timely to student inquiries by providing general information, referrals, and advising services across SSA areas of responsibility, including but not limited to student financial support, admissions, tuition, student records, and registration and participates as a member of the broader Student Support and Advising (SSA) team in the Office of the University Registrar (OUR) in support the execution of the Division's strategy. The Student Support Associate role works in close collaboration with students, student groups, faculty, and staff within the OUR, academic units, colleges, and across the University to provide excellent, timely and meaningful student experience throughout the student lifecycle. The role is student-focused and shares and lives the divisional values of Courage, Connection, and Empathy. These values will be demonstrated through a commitment to service excellence, as well as equity, diversity, and inclusion (EDI), whereby the Student Support Associate role contributes to a positive and supportive environment.

Education:
University Degree in Education, Adult Education, Higher Education, Psychology, StudentDevelopment, Counselling, or other directly related field, or an equivalent of 4 years' recentexperience (defined as within the last five years) working at York University and performing the sameor similar tasks. This education equivalency is in addition to the experiential requirements outlinedbelow.

Experience:
Two (2) years related student services experience providing information and advice on a variety ofmatters related to academic programs, interpreting, applying, and relaying policies and legislation.Experience in advising in a student service area is required.

Skills:

• Proven ability to provide student-centered services, with a strong commitment to service excellence.
• Ability to contribute to a positive, supportive, respectful, and inclusive team environment of high-performance,with proven teamwork and relationship building skills.
• Ability to effectively support the needs of a diverse student population, anddemonstrate a commitment to equity, diversity, and inclusion in a student services environment.
• Ability to maintain confidentiality while delivering advising services, including theability to use sound judgement when resolving student issues.
• Skilled listener, with the ability to identify and respond to student/client issues withempathy and diplomacy.
• Demonstrated ability to collaborate with others including co-creating student action plans.
• Proven coordination skills, including the ability to manage conflicting priorities, multi-task andmeet deadlines under pressure.
• Good interpersonal skills, and effective oral communication, public speaking, and presentation skills.
• Competent in online computerized student records system and excellent attention to detail and accuracy, including inputting and retrieving data, word processing and spreadsheets.
• Strong written communication skills to convey detailed information in writing.
• Ability to work independently to identify and accomplish key objectives within an environmentof high volume and frequent interruptions.
• Ability to exercise initiative and work effectively as a team member to achieve and support unit/organizational goals.

Additional Notes:
This position requires the candidate to produce a verification of degree(s), credentials(s), orequivalencies from accredited institutions and/or international equivalents at the time of interview.

In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal - YU Hire.

If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the 'Posted Date' on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the 'Posting Intent' on the job posting.

If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the 'Posted Date' will be given preference.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.