Be the life of the party and bring your exceptional guest service skills to Elements Casino Victoria. If you love to demonstrate your outstanding customer service skills in a fast-paced dynamic team environment and want to take the next step in developing your skills, then the Slot Department is the right career move for you. The Slot Attendant will be responsible for interacting and dealing with guest and team member inquiries related to the operation of machine gaming in our casino. Is this the perfect opportunity for you? Then Get in the Game. It’s All You…

Key Accountabilities

• Acting as a front-line guest service liaison, answering questions, assisting with orientation of games and the facility; working to create a positive gaming experience for all our guests
• Providing prompt, courteous service to ensure guests have an enjoyable gaming experience
• Signing jackpots and cancelled credits, clearing bill and ticket jams and checking game and voucher histories to maintain game integrity. answering questions and solving disputes
• Greet all guests and offer information regarding the facility, events and promotions
• Working in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
• Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
• Participate in a professional, constructive and supportive environment for all casino staff, with attention to open communication and team concept
• Performing other duties as required

Education and Qualifications

• Experience in a guest facing role
• Exceptional interpersonal and communication skills
• Understanding of yourself and others when communicating with team members and guests and excellent multi-tasking skills
• A positive attitude, and the flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business.
• Strong oral and written communication skills and leadership skills
• Manual dexterity, technical aptitude and trouble shooting ability is an asset. Basic knowledge of slot machine functions is an asset. Ability to handle multiple tasks at one time
• Ready and willing to work a flexible schedule including graveyards and weekends based on slot operational needs
• Serving It Right, or the ability to obtain a Serving it Right Certification
• Ability to successfully obtain and maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome al l qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.