Shared Services Supervisor Job at Finning Canada
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Join the Finning family! We are looking for Shared Services Supervisor to join our growing, dynamic, team. As the Shared Services Supervisor, you will oversee Service Administrators across the Finning network, oversee end-to-end administrative service work order processes, while applying the guiding principles of Finning’s Service Excellence model.
The Shared Services Supervisors are accountable for Maintenance Customer Order (MCO) Work Order accuracy & velocity, Service Work in Progress and Key Performance Indicators as defined by Finning Leadership. In addition to meeting metrics, Shared Supervisors are accountable to their team’s adherence to Service Excellence best practices for Work Order management and document control.
If you value relationships and focus your attention on what customers want and need, take initiative and collaborate with people who have diverse points of view, we want to talk to you.
We look forward to you joining the team!
Job Description:
- Responsible for the day-to-day leadership of staff, including interviews and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities
- Supervision of Change Management within the MCO and supporting Service Administrators in removing roadblocks or delays
- Identification & Escalation of financial risk and ownership of scheduling and facilitation of a Key Stakeholder Call for risk mitigation & alignment on action planning
- End to end monitoring of the service process with recommendations for Continuous Improvement
- Proactive Risk Identification for Customer Work Order Management, including warranty, goodwill, bid variance, and Selling, General & Administrative expense claims
- Demonstrating leadership and engagement of assigned employees, that is supported through the development of an effective team and fostering a positive work environment both face to face & remotely.
- Acting as a Business Improvement Lead, attending and participating in the calls and championing & implementation continuous improvement
- Ensuring that the Maintenance Customer Orders (MCOs) are closed and invoiced at a timely manner
- Invoicing Efficiency & Financial Key Performance Indicators: Service Work in Progress Thresholds, Days to Bill, Warranty Days to Bill, Service Profitability to Annual Operating Plan
Qualifications:
- Post-Secondary Education with 3-5 years of progressive and related experience: Administration, Business Management, Accounting / Financial
- 1-2 year’s supervisory or managerial experience preferred
- Demonstrated ability to effectively motivate and lead others that may reside within the facility or in other Finning locations requiring an effective remote supervisory & leadership skill.
- Must possess communication skills to create engagement with employees whether local or remote using technology.
- Team player with the ability to work with employees and business leaders at all levels throughout the organization both face to face and remotely.
- Strategic Thinking Skills - strong decision making and problem-solving skills. Making decisions involving varied levels of risk and ambiguity
- Strong understanding of Service Excellence as it pertains to Work Order (MCO) Ownership & Management
- Organizational, Conflict, Time management skills
- Excellent interpersonal, verbal, and written communication skills
- Adapt to change in the work environment to deal with frequent change, delays, or unexpected events
- Demonstrated commitment to safety culture
- Strong understanding of performance management principles, processes, and the principles of high-performance leadership
- Knowledge of Financial acumen to understand and interpret associated Key Performance Indicators related to branch profitability
Note:
- This position is based out of our Edmonton, Calgary, or Fort McMurray office location
- Permanent, full-time role
- Competitive salary, pension, and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation
We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
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