Service Counter Representative Job at Adecco Canada
Adecco is currently recruiting a Service Counter Representative. This is a 2-month contract role for our client based in Saint Leonard, QC. This role is fully on-site.
The Service Counter Representative will have the following responsibilities:
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The Service Counter Representative will have the following responsibilities:
- Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction,
- Maintain established inventory control procedures,
- Administer warranty, other company policy and procedures and make the day-by-day operational decisions,
- Coordinate and follow up with customer parts and tool orders,
- Co-ordinate all processes such as cash controls, returns, warranty, paper routines, to comply with internal audit standards,
- Maintain cleanliness standard,
- General service branch opening and closing responsibilities including cash registers and computers,
- Implement branch promotions, and programs such as "Drop Box" in conjunction with Branch Manager,
- Assist with shipping and receiving within the Branch,
- Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business.
- Must have undergraduate degree in Business or related field,
- Bilingualism in English and French highly preferable,
- Must have effective communication skills, leadership and consumer behavioral skills, experience in working directly with the public,
- Experience in retail sales is an asset,
- Demonstrate strong sales and organizational skills,
- Must have ability to complete task in tight time frames,
- Must have excellent problem solving and analytical skills,
- Must have excellent communication skills (verbal and written),
- Working Knowledge of computers, especially in Microsoft Office an asset,
- Must be able to work in a fast-paced environment.
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