Automotive Service Desk Advisor
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer.
Responsibilities and Tasks
· Completes and reviews repair orders and estimates with customers.
· Communicating with customers via phone, text or email in regards to their appointments
· Knowledge and understanding of mechanical components of automobiles.
· Ability to work effectively with auto parts ordering systems and computerized work order systems.
· Basic math and computer skills.
· Knowledge of CoStar is considered an asset but not essential
· Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
· Acts as liaison between customers and technicians and manages the status of work orders.
· Schedules service and repair appointments.
· Operates computerized work order systems..
Job Types: Full-time, Permanent
Salary: From $19.00 per hour
Schedule:
- 8 hour shift
Experience:
- service advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)
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