Senior Network Analyst Job at eHealth Saskatchewan
eHealth Saskatchewan Saskatoon, SK
Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate to transform healthcare through the use of information and innovative technology". It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.
A large and complex organization, eHealth is comprised of 30+ clinical and nonclinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics.
Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.
The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.
About the Role:
We are seeking a skilled and experienced Intermediate Network Analyst to join the team to assist in the support of IT services that eHealth provides to the Health sector partners across Saskatchewan. This individual will possess excellent customer service skills along with strong technical and leadership abilities, is detailed oriented who takes pride in their work and enjoys the challenges that go with it.
Reporting to the Manager, Network Operations Rural North you will be responsible for the support of the provincial network that securely links all the Health sector partners, facilities and related agencies. You will directly support an Enterprise Class Datacenter which provides multiply services to the Health Sector and related Health Organizations.
- Day to day support regarding performance issues or network connectivity issues
- Support installations and upgrades of LAN/WAN equipment in both the data center and facilities.
- Involvement in network infrastructure changes including new designs or redesigns of network components
- Perform IOS upgrades
- Provide, create and update documentation. (i.e. network diagrams, support documentations)
- Mentor and provide guidance to junior team members
What are we looking for?
The successful candidate will possess excellent written and verbal communication skills and thrive in a dynamic, fast paced and technology driven environment. Proven experience and skills in effective communication, leadership, problem solving, documentation standards, and a rigor for change management protocols and quality control are also required.
- Experience with the following Cisco devices:
o Routers – Branch/Datacenter (ISR/ASR);
- Substantial knowledge with Routing and Switching fundamentals Technical knowledge in:
o Network Protocols – TCP/UDP, FTP, SFTP, TFTP, SMTP, HTTP/HTTPS, SIP, DHCP, DNS;
o Management Protocols – SNMP, SSH, Telnet, ICMP, CDP Security Protocols - VPN, IPSEC, GETVPN, TLS, SSL;
- Experience with WAN technologies (MPLS,VPLS, SD-WAN, Internet/DSL, ISDN);
- Experience supporting VPN technologies such as IPSEC, DMVPN and GETVPN Knowledge of Enterprise Monitoring concepts and network related tools such as packet sniffers;
- Video over IP and Voice over IP experience with a solid understanding of QoS protocols would be an asset;
- Experience supporting an enterprise wireless network would be an asset Experience supporting ADC (Application Delivery Controller) Load Balancers such as F5 or Citrix would be an asset;
- Record of delivering small to medium scale IT technology refreshes or evergreen programs;
- ITIL service delivery concepts, with a focus on Change, Incident, Problem and Service request management;
- Strong communication skills and customer service orientation;
- Cisco certifications would be considered an asset;
- Knowledge of Saskatchewan Health IT sector would be an asset.
Our ideal candidate must have attained the knowledge and skills required for this position through the completion of a post-secondary Degree or diploma in Computer Science or related area of study. An equivalent combination of education and experience may be considered. In addition to educational requirements you will have a minimum of 3 years of experience working as a Network Analyst or similar role within an integrated support environment.
As a team member with project skills, you will also be responsible for managing and/or participating in projects related to network infrastructure from start to finish, ensuring they are completed on time, within budget, and to the required quality standards.
After hours on-call will be a requirement of this position.
- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Service-oriented, patient, honest, and respectful/tactful;
- Thorough, reliable, disciplined, organized, and strong attention to detail;
- Creative, logical, and have a strong motivation for continuous improvement and learning;
- Analytical, attentive to detail and organized to ensure accuracy and efficiency in your work; and
- Proactive, diplomatic and respectful in communicating and building positive work relationships with internal and external stakeholders.
Competencies:
Communication
- Ability to write a variety of detailed, accurate and clear (technical) material such as user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target groups.
- Ability to constructively lead, advise and encourage others to achieve success in their work and contribute to the effectiveness of the work team.
- Ability to independently interpret, comprehend and apply technical instructions and concepts to successfully acquire, install, modify, configure and maintain hardware and software components and administer networks.
- Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment.
- Ability to identify, explore and evaluate options on data, processes and methodologies, information technology and potential systems design to make feasible recommendations.
- Ability to design new or adapt existing systems/applications taking into account design alternatives, business requirements, and cost, resource and time constraints.
If this role sounds like the opportunity you have been looking for to showcase your abilities – we’d love to hear from you.
Grade: 10SIT-SGEU
Anticipated Start Date: June, 2023
Location: Saskatoon
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