Who are we?

Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting to places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader within just 12 months. We are absolutely obsessed with our products and customers and are only getting started. If you are looking for a company at the cutting-edge of innovation, an industry on the verge of a breakout, a work-hard/play-hard environment, and hands-on learning, you’ve found the right place!

A Day in the Life:

We are looking for a seasonal, part-time (20 - 40 hours per week) Customer Experience Agent who can assist customers with placing orders, answering their questions, and converting prospective customers. This role will operate in a remote or hybrid basis if the candidate is based in Montreal. The contract duration will be up to 6 months with the possibility of an extension or permanent employment.

The average day in this role will include responding to customer inquiries via email, chat, SMS, and answering phone calls to make product recommendations. On a daily basis, you will get to interact directly with our kick-ass customers who are searching for solutions and advice on which product is best for them. You'll be able to build meaningful connections and act as a scooter guru for all of their purchasing needs. This role is open-ended - the responsibilities below are the starting point, but we are looking for a candidate who is adaptable and can go above and beyond as this role is the perfect blend of customer support, sales support, and tech support. Apollo is growing very quickly and we are always open to providing opportunities to advance into a new role in a different discipline.

Core responsibilities:

• Customer inquiries - answer customer inquiries from all communication channels (primarily SMS, chat, and phones) in a timely manner
• Provide product recommendations for current and new customers
• Report on KPIs to meet both team and personal objectives and targets
• Participate in team meetings, make suggestions and improvements to processes to ensure increased customer satisfaction
• Advocate for our customers and share feedback across the organization
• Additional administrative tasks as required

Who are you?

• Have an Associate’s / DEC degree, equivalent experience, or currently pursuing a postsecondary degree
• Exceptional attention to detail
• Very strong interpersonal and customer service skills
• Positive attitude and a willingness to learn
• Organized and can manage multiple tasks at the same time
• Cool under pressure
• Fluent in English (reading/writing)
• Have at least 6 months of Customer Service experience

Preferred Skills:

• Experience using chat or text as primary channel
• Experience in phone support
• Knowledge of Gorgias, Zendesk, or other ticketing software
• Familiar with Google Sheets and Airtable
  
• Bilingual (fluent in English and French)

Perks of the job:

• Personal electric scooter for use in the summer
  
• Company laptop
• Dog-friendly office
  
• Monthly team activities and events

So, what are you waiting for? We'd love to hear from you!

Apollo Scooters is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.