Why Trail?

At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!

The Perks

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

The Role

As the receptionist, you will be reporting to the Customer Service Manager. In this role you will be creating our customers’ first impression. As the very first point of contact for our customers either in person, or on the phone, your ability to create a positive experience is essential and comes naturally to you!

What you will be doing

• Creating a positive and long-lasting first impression to new and existing customers (both over the phone and in person)

• Answering customer calls and delivering & transferring messages to the appropriate person in a timely manner
• Directing store traffic to the appropriate department or team member(s)
• General administrative duties as assigned

To be successful in this role, you ideally have

• 2-3 years experience in general administrative, reception or customer service type role
• Intermediate computer skills (MS Office)
• Excellent communication both verbally and written
• Genuinely like helping people, ensuring positive customer experiences’
• Previous experience managing a high-volume telephone system
• Have a great work ethic, be punctual, and pay attention to detail
• Able to multi-task in a high paced environment
• Enjoy working with a diverse team

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. With 19 showrooms spanning across BC, Alberta, and Saskatchewan, we continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader today!

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