EXTERNAL JOB POSTING #163

Posted: 9 December 2022– 23 December 2022

QUALITY ASSURANCE MEASURES (QAM) COMPLIANCE OFFICER

Transitional Aged Youth (TAY)/ Specialized Care

One (1) Non-unionized position

Permanent Full-Time Position

About Cota

Cota is an accredited, not-for-profit, community-based organization that has been supporting adults with mental health and cognitive challenges to live well within their communities for over 45 years. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives. We also work collaboratively with our funders, our partners and other stakeholders, across the provincial health and social service systems, to inspire positive change in the way services are delivered to individuals living with mental health and cognitive challenges.

Role Overview

Cota’s core values of Hope, Respect, Dedication, Collaboration and Innovation are at centre of who we are and what we do.

We are seeking dynamic and innovative individual who will work enthusiastically to deliver recovery oriented, client, family centered, and comprehensive services that meet client needs, ensure client safety and work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services. Client and family centered care is guiding principle at Cota that helps improve decision making processes, health outcome and client experiences. The successful individual will embed this guiding principle into their work.

Role Description:

Cota’s Transitional Aged Youth (TAY) and Specialized Care program supports adults with developmental disabilities who were formerly in the care of a Toronto-based child welfare agency and who currently reside in an Outside Paid Resource (OPR). OPRs are fee-for-service organizations that have been sub-contracted by Cota to provide direct care services to clients in the TAY and Specialized Care Program. Cota ensures that clients receive high quality support while they are transitionally housed in OPRs; Cota also coordinates placements for the TAY and Specialized Care Clients into appropriate settings within the Adult Developmental Services Sector.

The Compliance Officer is responsible for ensuring Outside Paid Resources (OPRs) are compliant with Quality Assurance Measures (QAM), in accordance with Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008. The Compliance Officer is responsible for conducting compliance audits as well as providing coaching, guidance and training to OPRs to ensure compliance with QAM. The Compliance Officer builds positive working relationships and engages with internal and external stakeholders to promote quality assurance.

Summary of Duties:

Responsibilities of this position include but are not limited to those below:

· Ensuring Compliance of OPRs:

• Lead, audits\, reviews\ and monitors\ the implementation of QAM compliance
• Effectively achieve compliance goals, maintain current knowledge of regulatory requirements and developments
• Monitor risk and identify potential areas of compliance vulnerability and risk
• Where deficiencies have been noted, verify the adequacy of plans of correction submitted by agencies and conduct resurveys to verify that the plan of corrective action has been implemented and the agency is in compliance with regulations.
• Manage an assigned portfolio of OPRs for the annual audit process
• Complete timely, accurate and detailed reports on compliance audits and outcomes
• Develop and maintain effective relationships with internal and external stakeholders related to QAM compliance.
• Initiate and monitor corrective action where necessary

· Oversight of Serious Occurrence Reports

• Ensure appropriate remedial measures are introduced and actioned in response to occurrence reports
• Identify trends and work with OPRs to establish programs and policies to address areas of deficiency in order to drive improvements

· Overall Quality Assurance

• Perform investigations regarding complaints, and/or reported incidents of serious deficiencies
• Promote quality assurance and provides ongoing support to OPRs and other stakeholders in relation to compliance requirements

Other Duties:

• Observe Cota and Divisional rules and regulations, policies, procedures, practices and current legislation, in particular, the Human Rights Code.
• Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly.
• Work cooperatively and constructively with other members of the staff.
• Ensure confidentiality of client, employee and Cota information is maintained at all times.
• Undertake other related and/or delegated duties.

Summary of Qualifications:

• A minimum of a Community College Diploma / Degree, preferably in the healthcare or the social services sector (e.g. social work, occupational therapy, sociology, social service worker, nursing, etc.), healthcare or social services administration, management, or related field. Higher level post-secondary education will be considered an asset
• A minimum of 5 years of experience within the Developmental Services Sector and/or previous work experience conducting compliance audits or inspections
• Understanding of positive ethical principles consistent with the mission, vision and values of the organization
• Knowledge of applicable compliance requirements strongly desired
• Ability to conduct compliance audits based on a rational and objective analysis of the relevant evidence
• Ability to work independently under limited supervision in a geographic area and to organize and prioritize work
• Knowledge of Developmental Services sector and associated regulations and legislation
• Ability to communicate effectively both verbally and in writing, including liaising and negotiating with several different stakeholders
• Excellent decision making and analytical skills
• Research and investigative skills to review complex files and supporting documents to detect problems, errors, omissions and to conduct detailed on-site inspections of OPRs
• Ability to represent the organization and establish a credible reputation in the field
• Mediation, negotiation and conflict resolution skills to effectively manage sensitive issues
• Excellent organizational skills and time management skills to prioritize and manage high workload volumes, meet timeframes, and maintain up-to-date paper and computer files on compliance audits and reports
• Advanced knowledge of Microsoft Office, particularly Microsoft Excel
• Problem-solving skills necessary to develop creative solutions for complex problems
• Sound judgment

Other Requirements:

The successful candidate will be required to:

• This position will require significant car travel across a primary catchment area and therefore the successful candidate must have access to a vehicle. Additionally, candidates are required to reside within a specific catchment area (which includes any of the following areas: (Barrie, Wasaga, Collingwood, Orillia, Coldwater, Midland, Severn, Warminster, Midhurst, Innisfil, Angus)

Application Details:

Please forward a cover letter and your current resume (in one file) on or before Dec 23rd, 2022 by 4:00pm to Human Resources via e-mail with the reference #163.

Cota’s Values & Commitment

Cota’s core values of Hope, Respect, Dedication, Collaboration and Innovation are at centre of who we are and what we do.

As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects Cota’s commitment to recognizing everyone’s contributions, respect of everyone’s dignity, unique experience and potentials.

Cota will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Cota’s Diversity Statement

Cota remains respectful of all protected rights in line with the grounds laid out by the Ontario Human Rights Code (OHRC). Cota is also strongly committed to diversity and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of our hiring process, you may be asked to complete demographic survey. This survey is voluntary and any information provided shall remain anonymous and confidential, only being used for the purpose of workforce reporting.

Cota’s Accessibility Statement

Cota is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants with disabilities. For any recruitment related accommodation needs and/or requests please contact the HR Department via e-mail.

Additional Information:

COVID-19 announcement: Due to the current pandemic, Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Scent Free: Cota encourages a scent-free environment. Any staff or visitor attending any of our sites should please refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.)

We would like to thank all those that apply; however, due to high volumes of interests, only those selected for an interview will be contacted.

Thank you, Cota’s HR Department.

Job Types: Full-time, Permanent

Salary: $30.81 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Education:

• DCS / DEC (required)

Experience:

• developmental Services and/or Compliance Audits: 5 years (required)

Work Location: One location

Application deadline: 2022-12-23

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