Pharmaceutical Sales Manager, Virtual Teams
Are you an energetic individual who assumes the role of a leader amongst a group? Do you have people management, and customer service or call center experience in pharmaceuticals, healthcare or other industries? Does securing a role in the Head Office of a leading Healthcare organization appeal to you? Then this is the perfect opportunity for you!
Ashfield Engage is currently looking for an individual with people management and pharmaceutical industry experience thrives working in a dynamic head office environment to lead a team of Virtual Sales Representatives, reporting to the Director of Commercial Services. This is a hybrid role, with ability to work remotely or from head office, as per business needs and requirements.
Key Objectives:

• Manage and lead fully remote virtual sales teams
• Monitor Virtual Sales Representatives activity ensuring the quality and quantity of the calls meets client(s) expectations
• Conduct regular individual and team coaching sessions to provide guidance and feedback on selling skills, product knowledge and target management
• Utilize systems and technology to call quality monitor call activity and project progression
• Identify development areas in skillset amongst the Virtual Sales Representatives and work to improve the individual’s capabilities through coaching, development and training plans
• Manage Virtual Sales Team competencies and career progression through Ashfield Performance and Development Reviews
• Main point of contact with the client, acting client account manager and liaison
• Lead regular touchpoints with clients to provide program and rep performance updates, reports, client insights and recommendations
• Conduct monthly and/or quarterly and/or yearly business reviews with clients
• Act as a subject matter expert on remote team engagement, policies and procedures;
• Manage resource allocation and optimization via collaboration with fellow managers and recruitment team
• Participate in recruitment process by delivering requirements to HR, perform interviews and onboard and train new hires
• Promote the Ashfield Values and lead by example

Job Holder Specification:

• Bachelor’s Degree required (Business or Science preferred)
• Fluently Bilingual French and English (Oral and written)
• 2-5 years pharmaceutical sales experience or 1-3 years people management experience in the pharmaceutical, healthcare, call center or customer service fields
• A practical understanding of the pharmaceutical and healthcare industry
• Must have sales management, training or coaching experience
• Previous client or project management experience is a strong asset
• Excellent communication and presentation skills
• Strong organizational skills, ability to work in dynamic and fast-paced environment
• Strong business acumen and analytical skills; at ease working with and interpreting data
• Solution-oriented, resourceful, and proven problem-solving skills
• Team player, collaborator, ability to partner with internal and external stakeholders
• Strong knowledge of Microsoft Office and Tech and digital savvy
• Quick learner, ease with various systems and tech packages

Job Type: Full-time

Pay: $80,000.00 per year

Education:

• Bachelor's Degree (required)

Experience:

• Pharmaceutical Sales: 1 year (required)
• people management: 1 year (required)
• Project Management / Client Account Mangement: 1 year (preferred)

Language:

• French (required)
• English (required)

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