Passenger Services Agent -Hainan Airlines YYZ

• 2213804

Job Summary

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

• Inspect and verify passenger documentation,
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations,
• Manage passenger baggage processing including handling and fee calculation if applicable,
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance,
• Direct passengers through Customs, Immigration, and Quarantine, as required,
• Make public address announcements as required,
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival,
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies,
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software,
• Produce all required, work-related documentation,
• Other duties as assigned.

Qualifications and Competencies

• Excellent communication skills (written/verbal) in English,
• High School diploma or GED equivalent,
• Must have at least 1 year of relevant work experience in a fast-paced environment,
• Commitment to continuous improvement,
• Self motivated and able to work independently,
• Attentive to detail and numerate,
• Ability to follow processes and procedures and apply flexible approach when required,
• Must be able to type and learn airline specific computer reservation/ ticketing software.

Requirements

• Must be at least 18 years old.
• Canadian citizenship or permanent resident status.
• Flexible to work different shifts (days, evenings, nights, weekends, holidays).
• English, spoken and written and Mandarin an asset
• Must be willing to work in inclement weather.

What we offer:

• Competitive pay
• Paid training
• Group benefits (Insurance, RRSP’s, etc.)
• Paid parking
• Uniform

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceu