Home Hardware is Canada’s largest independent hardware and building supplies retailer. We are also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service.

As an Order/Project Desk Associate you will partner with customers to fully understand their needs and assist in planning home renovation projects. As knowledgeable sales professionals, Order/Project Desk Associates are able to make recommendations which solve customers’ problems.

RESPONSIBILITIES

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  Work in compliance with laws and regulations, attend and complete all required health and safety training, fix/report all accidents and safety hazards observed. Take every precaution reasonable to ensure personal safety and the safety of others.

• Add value to the customer’s buying experience by making recommendations.

• Works with co-workers and vendors to support customers’ needs.

• Keep with current with trends in a constantly changing industry.

• Provide superior customer service – this includes greeting customers, providing information, answering phones and completing sales in a friendly and professional manner.

• Process payments made with cash, debit, credit and gift cards.

• Search for availability within other locations.

• Maintain the Project/Customer Service Desk and adjacent areas in accordance with housekeeping standards, ensuring supplies are well-organized and replenished as required.

• Prepare and return merchandise to the appropriate areas. Execute all other secondary tasks as assigned on the daily task list. Utilize all equipment properly and report any deficiencies to appropriate leader as soon as possible.

• Special orders completed and kept record on arrival for customers and signed off on accordingly.

• Provide accurate quotes, meeting customers’ expectations of service, product and price, where feasible in various categories.

• Ensure POs are entered into system within a timely manner.

• Handle customer complaints as needed, in a professional manner, maintaining the high standard of complaint resolution held by Payzant Building Products Ltd.

• As required, assist in taking inventory counts to ensure minimizing errors and obsolescence.

QUALIFICATIONS

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  Excellent customer service and communication skills.

• Ability to work independently and as part of a team.

• High attention to detail

• Can manage changing priorities in a fast-paced environment.

• Experience in sales is preferred.

• Knowledge of lumber and building materials is an asset.

WHAT CAN WE OFFER YOU?

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  Company Benefit Program

• Employee Discount

• Employee and Family Assistance Plan

• Company matched RRSP

• Continuous learning and growth opportunities.

• Great Culture!