Ophthalmic Medical Assistant

Roles and Responsibilities:

· Greet patients respectfully, pleasantly, and professionally and be able to convey concern, and always relate tactfully and sympathetically.

· Ensure proper documentation is recorded in EMR and schedule appointments on the EMR system between doctors, optometrists, and patients, inpatient logs, and office communications.

· Provide eye care information to the patient.

· Liaise with another department with discretion and professionalism.

· Understand patient registration and informed consent.

· Check out patients in a timely and efficient manner to assist in a smooth overall workflow.

· Informs the management team, immediately of situations that have a major impact on business. Communicates in a timely manner with the manager about any concerns or needs to open and or create more space for appointment demands.

· Reviews appointment schedules a minimum of two days prior, to ensure the efficiency of the clinic.

· Assists as needed with other departmental activities when work bottlenecks are observed.

· Maintain confidentiality of all doctors, optometrists, opticians, staff, and patients.

· Ensuring sanitized lanes by wiping down rooms and equipment between patients.

· Perform all duties within PHIPA regulations.

Medical Assistance Role

· Ensure Clinic and exam rooms patient/medical technician rooms, and patient technician storage are kept neat and tidy.

· Taking ocular measurements (Training will be provided)

· Maintaining and cleaning ophthalmic instruments

· Ability to assist the ophthalmologist/optometrist/optician in preparing patients for treatments and procedures.

· Ability to operate ophthalmic instruments and/or equipment (Training will be provided.

· Willing to relocate and help all departments, including but not limited to the front desk, diagnostic rooms, exam rooms, OR rooms, and customer care.

Qualifications and Experience Required:

• Preferred bilingual Chinese/English
• Ophthalmology Diploma is preferred but relevant experience is considered an asset as well.
• Ability to think as you work and catch things that might be missed through testing.
• Forward-thinking, the ability to think and work independently and not just wait for the cue to begin.
• Bachelor’s degree or 2 years diploma, or an acceptable combination of education and experience.
• 2 years of experience in the healthcare setting.
• Experience in the field of ophthalmology will be preferred.
• Previous experience at an ophthalmic clinic is a strong asset and strong attention to detail.
• Knowledge of OSCAR EMR is a strong asset.
• Excellent communication skills, both oral and written, and computer skills
• Positive attitude, pleasant and professional manner in person and over the phone
• Comfortable talking to patients to fact-find and make patients feel comfortable talking to you.
• Ability to follow processes/policies and procedures as directed.
• Resourceful and always looking for and suggesting ways to improve things and make processes more effective.

Job Types: Full-time, (the one-year contract would be extended upon performance review)

Ability to commute/relocate:

Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Experience: Oscar: 1 year (required)

Work Location: One location

Salary: $18.00-$21.00 per hour

Benefits:

Dental care

Extended health care

Life insurance

Paid time off.

Vision care

Schedule: 8-hour shift Monday to Friday

Supplemental pay types: Bonus pay.

Job Type: Full-time

Salary: $18.00-$21.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Oscar: 1 year (required)
• Eye care: 2 years (preferred)

Work Location: One location

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