Launched in the summer of 2019, Stratford Underwriting Agency is a Vancouver-based managing general underwriting agency that offers competitive Optional auto insurance policies in British Columbia.

At Stratford, we are about people. Our objective is to provide our customers with support when unforeseen events occur, and we do this through our people. We are a team of value driven insurance professionals that take pride in our commitment to our business partners, customers, colleagues, and community.

We are looking for a seasoned collision repair estimator to join our team as a Automotive Image Desk Appraiser in our claims department.

Role and Responsibilities

Reporting to the Unit Manager, this position will review and evaluate electronic repair estimates through our departmental standards and guidelines.

• Create, review, and/or revise automobile damage estimates submitted digitally by repair shops.
• Negotiate repair costs with repairers based on OEM repair procedures and industry best practices.
• Conduct ongoing audits on estimates to ensure vendors are following company guidelines and standards.
• Control the method and cost of repairs to motor vehicles by using established industry regulatory practices and corporate guidelines.
• Complete total loss evaluations through market and Mitchell vehicle valuation tools.
• Work with vendors and claims adjusters to ensure efficiency, timeliness, and quality of the repair process.
• Facilitate re-inspection program with Field Appraisers.
• Recommend quality repair facilities and advise on repair facilities that do not meet our quality standards.
• Responsible for the negotiation and settlement of towing and storage expenses with vendors and service providers.
• Advise on salvage branding and auction reserve prices through Impact Auto Auctions.
• Continuously working to improve and succeed.

What we value

• Accountability: You are responsible, focused, and you demonstrate proactiveness rather than reactiveness. You have respect, integrity, and demonstrate ethical behaviour.
• Emotional Intelligence: You have the ability to identify and regulate your own emotions and understand the emotions of those around you. You are level-headed, self-aware, empathetic, and motivated.
• Receptiveness: You are receptive to constructive criticism and open to feedback. You recognize that to excel there is always room for improvement.
• Detail Oriented: Strong decision-making and investigative skills. Demonstrate organizational and time management skills and able to work in a high-pressure, dynamic environment.
• Attitude: You are mindful, assertive, even-tempered, and solution-oriented. You have a positive influence on those around you and maintain a solutions-based mindset in all you do.
• Leadership: Be a team player and leader in problem solving, and ensure the customer experience is our key objective.
• Availability: We're better together. As such, you are willing, able, and eager to join us 3 days a week in our incredible Railtown office in Vancouver to collaborate with the rest of the claims team.

What you Bring to the Table

• Experience: You have a robust work history in the collision repair industry, and you know the right way to do thigs. You have submitted estimates to a variety of insurers and know what is expected. Familiarity with industry standard estimating systems.
• Curiosity: You like to understand the how and why. You are open to learning how things are done outside your role. You have the humility to admit what you DON'T know but can use the tools available to find the answers you need.
• Productive & Results-Oriented: You get things done and you make those around you better. You can be highly productive in both teams and independent working conditions.
• Great Communicator: You are a great listener, which enables understanding, and have the ability to deliver clear, concise instructions to our partners in both written and verbal form.
• Technical Skills: You understand a job well and are skilled at the work you oversee. You take the time in the beginning to familiarize yourself with the role's requirements and challenges. You have a mechanical aptitude and a high level of understanding of automotive systems and construction.
• Collaborator: You have the ability to see the big picture and work for the good of the company.
• Dependability: You take initiative and get things done on time and meet and/or exceed expectation. You have respect, integrity, ethical behaviour, and have an ownership mentality.

Qualifications and Education Requirements

• 3-4 years of auto collision repair industry experience (insurance experience an asset, not required).
• Experience working in an accredited auto collision repair shop in British Columbia.
• Familiarity with British Columbia auto insurance providers and repair norms.
• Ability to work independently and in a team setting to mentor and share knowledge and provide guidance.
• Strong computer skills.
• Experience and fluidity working with Mitchell repair estimating products.

Location: Hybrid (Remote / part-time in Vancouver office)

Job Type: Full-time

Benefits:

• Dental care
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Auto estimating: 3 years (required)

Work Location: Hybrid remote in Vancouver, BC

Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.