Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that makes a difference in a flexible and supportive environment, while helping customers achieve their dreams and aspirations?

What if I told you we’re working towards modern tools and processes including Agile, Human Centered Design, customer experience/journey mapping, Jira and eSignature platforms? That we are keen to innovate and we’re growing?

In Retirement we are on transformation journey to continue to deliver service to our customers in the most digital way to make decision easier and lives better. We continue to grow our footprint in both the Global retirement space and need growth oriented energetic talent to help maintaining our continuous improvement mentality and service delivery.

What will I be doing?

You will participate in a 1 year program aimed at developing new talent leadership within Manulife. You will join a cohort of new employees and engage in a dedicated training program related to 3 key focus areas customer experience, data analytics, process assessment and design . The program will offer dedicated hands-on experience to support your training and you’ll be aligned appropriate leadership to mentor and provide support as you navigate through your first year with Manulife.

Your responsibilities would include:

• Using your analytical skills and critical thinking to ask questions, understand our Business drivers and needs, and bring order and precision to scope and requirements on initiatives.

• Capitalizing on your ability to build and foster positive, effective relationships to strengthen your partnership with key stakeholders.

• Use the training you’ve gained and apply them appropriately – data mining, analysis and visualization, process assessment, root cause assessment, prioritization, presentations of your analysis

• Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution.

• Using your strong communication skills to lead meetings and present information to all levels within the company.

• Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically.

• Using your problem-solving skills and sound judgement to make business decisions that drive results and solve customer problems.

• Influencing your teammates with your good humor and passion for your role!

Qualifications

Am I right for the job?

• Currently enrolled in an undergraduate program studying Accounting, Finance, Analytics or a related major, and graduating in 2023

• You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do.

• You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to effectively consider downstream impacts.

• You learn FAST. You pick up new ideas, concepts, technologies, and tools easily. You have an approachable style that just makes people want to work with you - and that helps build great relationships between other people and groups.

• You “go with the flow” and can adapt to change.

• You successfully manage competing priorities like a champion.

• You maintain your composure and best-self during challenging times or challenging interactions.

• You’re a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems.

• You don’t like to stand by when you notice that there’s something that could work better for your initiative, team, or Manulife Bank. You want to improve things – and you do something about it!

• You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.

• You already know a bit about financial services and Bank products and the types of technology solutions that allow a Business to manage them.

• You are accountable – you make it happen, you own it, and you find solutions.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.