We are looking for a special candidate to deliver a first-class shopping experience to our guests.

Being flexible, adaptable, cooperative, and supportive to any situation is key in this position. Creating a memorable shopping experience for our guests is our priority. We are looking for reliable, enthusiastic people with excellent communication and interpersonal skills, able to multitask, able to work independently or in a team and possess a strong understanding of Microsoft Office. Experience in the Hospitality or Retail industry is an asset.

Company description

At Metro Vancouver’s most central and connected location, a community shopping centre is evolving into Canada’s largest shopping, dining, residential, and social destination. This is the City of Lougheed – a 37-acre city centre with parks, plazas, entertainment, and culture at an unprecedented scale. And with all lines of rapid transit converging here, every corner of the region is within reach. This is a city-within-a-city, a world-class destination, and a new generation of urban living for citizens and visitors alike.

Today, The City of Lougheed is a regional shopping centre with 85+ shops and services including Hudson’s Bay, London Drugs, Walmart Supercentre, and Sport Chek.

Summary of Responsibilities:

• Answer guest inquiries about the Shopping Centre, The City of Lougheed redevelopment, and surrounding areas.
• Answer phone calls and emails; direct inquiries and requests as needed to the appropriate departments.
• Provide the following services:

Gift card sales
Gift wrap
Stroller and Wheelchair rentals
Mobile charger rentals
Coat and parcel check
Wayfinding
Concierge
Community Room

• Build and maintain relationships with retailers and guests.

• Liaise with Security and Facilities Maintenance teams daily to ensure smooth operation of the Shopping Centre.
• Assist with planning and execution of large-scale marketing events and weekly programming.
• Participate in community outreach initiatives and events.
• Assist with various administrative support duties as assigned.

Interested candidates must be available at least 3 days a week, and have a flexible schedule that must include weekday availability.

Please apply with a resume and cover letter on our website https://thecityoflougheed.com/careers/guest-services-representative/.

In your cover letter, let us know a time you received exceptional customer service and what about that interaction stood out to you?

We thank all candidates for their interest. Only those being considered will be contacted.

Job Type: Part-time
Part-time hours: 15-30 per week

Salary: From $15.65 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 2022-04-28

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