GUCCI Team Coordinator - Vancouver Holt Renfrew Job at Groupe Kering
Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
As a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house team with various sales support, POS, inventory tasks, stock processing and administrative functions.
You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.
In this role, you must possess a positive attitude, excellent communication skills and a passion for the brand.
Key Accountabilities
Sales Support
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Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store while directing them to an available Client Advisor or Lead Client Advisor;
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Support the team in the selling process, ensuring the highest level of client experience;
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Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;
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Provide dressing room support to the Client Advisor and Client;
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Answer, direct and transfer calls with exceptional level of professionalism;
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Upon understanding the needs of the client, escorting them into the correct department;
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Interact with clients to ensure their satisfaction with their shopping experience.
POS
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Provide necessary support during payment process;
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Facilitate store transfer requests, charge sends, and product inquiries;
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Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
Inventory
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Assist the sales staff in pulling different styles and sizes from stock;
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Participate in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director/Team Manager – Operations.
General
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Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing paperwork;
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Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.
Key Requirements
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At least 2 years of experience in luxury retail, hospitality, or customer service;
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Experience with operating POS system, a plus;
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Excellent interpersonal and communication skills;
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Strong understanding of customer service needs and priorities;
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Strong attention to detail and ability to multitask;
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Familiar in Microsoft Word and Outlook;
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Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
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Execute the mission of the role with a Radically Client-Centric mindset; -
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
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Be Relentlessly Creative and approach challenges with an innovative mindset;
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Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
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Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
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Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
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Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
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Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
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Builds trust-based relationships across boundaries and encourages collaboration
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Adapts own style to communicate impactfully
People Enabler
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Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
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Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
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Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
EOE M/D/F/V
Job Type
Regular
Start Date
2022-11-30
Schedule
Full time
Organization
G Boutiques Inc.
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