Reporting to the Regional Vice President, the General Manager is responsible to provide leadership and direction utilizing our strategic planning and management systems to manage the Dealership effectively and efficiently. As an integral part of a large Dealership network, each location is required to support and promote a consistent and high level of service to meet or exceed customer expectations.

Duties and Responsibilities:

• Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
• Provide overall management and leadership for the Dealership including but not limited to employee motivation, training, and development.
• Help establish and implement key performance metrics for the dealership which aligns with the Company’s Strategic Plan, management systems and financial objectives.
• Achieve dealership profitability including monthly and annual budget objectives.
• Further develop and improve Operational policies and procedures and ensure these policies and procedures are understood and followed by all Dealership personnel.
• Conduct ongoing process improvement projects that will improve operational efficiencies, reduce cost, and improve customer experience.
• Play a key role in recruiting, interviewing, and hiring employees.
• Ensure all dealership employee performance appraisals are reviewed and completed in a timely manner.
• Ensure that best practices are implemented within the operational departments at the Company’s dealership.
• Ensure customer / vendor complaints and concerns are resolved accurately and in a timely manner.
• Ensure all OEM training is completed in all departments for Service and Parts staff.
• Ensure all OEM Program requirements are met and completed by due dates.
• Promote and develop positive corporate culture both internally and externally.
• Business travel is required.
• Other duties and responsibilities as required.

Basic Qualifications

• Post-secondary education: College or University Diploma/Degree preferred, but not required.
• Fluent in both speaking and writing English
• Minimum of 5 years management and operations experience.
• Previous automotive or transportation experience preferred.
• Experience with SAP is an asset
• Must have strong interpersonal and communication skills (both verbal and written).
• Customer service experience coupled with a strong organizational and time management skillset.
• Proficiency with computers, including a sound knowledge of Microsoft Office Suite.
• Valid driver’s license; insurability with the Company’s insurance carrier.
• Driver’s Abstract
• Criminal Record Check

Benefits

We offer exceptional compensation and benefits, RRSP, Bonus Incentives and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Annual Salary Range: $85 000- $110 000 / year plus Bonus