Front Desk Receptionist

Full-Time

Great Lakes Rehabilitation is a highly reputed and thriving physiotherapy and rehabilitation clinic established two decades ago in Simcoe, ON that focuses on fully understanding our patients needs and providing them with personalized comprehensive therapy. Services we provide include physiotherapy, athletic therapy, manual therapy, spinal decompression, vertigo treatment, acupuncture, and pelvic floor therapy. We offer private treatment rooms, open-concept treatment areas, a dedicated spinal decompression room, registered massage therapy and a well-appointed gym on site. Our reputation for excellence and getting results draws patients from all over Norfolk County and beyond to be treated by our excellent team of physiotherapists and physiotherapy assistants working on a wide range of musculoskeletal injuries. At Great Lakes our staff is a family away from home.

We are seeking a highly motivated individual to join our clerical team as the Front Desk Receptionist. This opportunity will enable the successful candidate to advance their knowledge in customer service interaction, and billing.

The successful candidate will satisfy the following requirements:

• Health Office Administration/Medical Office Practices graduate or equivalent, or appropriate education and training.
• Experience with scheduling, answering telephones, filing and processing payments.
• Experience with Practice Perfect considered an asset.
• Excellent multi-tasking skills and ability to work in a fast-paced environment.
• Ability to communicate effectively with clients, supervisors, and teammates.
• Experience working in a customer-facing clinical environment is an asset.
• Have a passion for helping people and a commitment to patients.
• Be a strong team member with a positive, personable attitude.
• Have a strong attention to detail and confidence when billing.
• Be willing to learn and accommodating when needed.
• Experience with WSIB and HCAI.
• Proof of COVID-19 vaccination (1st and 2nd dose) is required.

Responsibilities:

• Scheduling appointments and making call-backs.
• Answer phone calls, schedule and add new patients/providers.
• Filing and faxing.
• Be involved in interactions with local physicians and offices.
• Be available as first contact for patient inquiries.
• Process payments from lawyers/adjusters.
• WSIB and MVA billing while monitoring patient progress and appointments.
• Private benefit billing and payments for patient appointments.

Work environment:

• Work closely with a team consisting of physiotherapists, physiotherapy assistants, personal trainer, registered massage therapist, and other front office staff.
• Enjoy working in a busy, fast-paced environment.
• Enjoy working in a very team-based, friendly environment.
• Work week runs daily, Monday – Friday.
• Full COVID practices, procedures, and protocols in place.

Great Lakes Rehabilitation offers competitive wages and benefits. Candidates with at least two years of clerical experience are preferred but we do encourage anyone who believes they may be a good fit to apply.

Job Type: Full-time

Salary: From $18.00 per hour

Benefits:

• Casual dress
• Extended health care
• On-site gym
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Simcoe, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Medical office: 2 years (preferred)

Work Location: One location

Expected start date: 2023-05-01

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