Studying abroad is an incredible — and sometimes daunting — experience. SAIT’s
International Centre is focused on attracting international students to study at SAIT, assisting with their transition to the institute and life in Canada and supporting them while they study here. If you have a passion for guiding students to new opportunities, and have experience supporting and mentoring international, we want to meet you.
The Opportunity
Reporting to the Team Lead, International Admissions and Enrollment, the incumbent provides support and carries out strategic directions established by the Leadership team. The International Enrolment Specialist is a all-in-one solution to support and enable the International Centre to administer core international admissions functions within the International Centre.
In conjunction with the Team Lead, International Admissions and Enrollment, the incumbent is responsible for actioning International Centre enrollment management tasks, such as making offers, deferring students. In alignment with International Centre business priorities and goals, this role has access to Banner and Vas systems and authority to quickly make admission, cancellation, and deferral decisions.
The International Enrolment Specialist manages individual responsibilities and priorities, in conjunction with overall departmental goals and priorities while adhering to SAIT approved policies and procedures. The incumbent will work closely with the Team Lead, International Admissions and Enrollment and International Centre Leadership to expand international student enrollments within reasonable industry timeframes. The individual in this position must work both independently as well as in a team setting with a shared and collaborative attitude.
The Role
- Review of application dashboard (daily)
- Support coordination of foreign documents assessment
- Ensures international admission decisions for concurrent applications cycles are handled effectively
- QC run application Quick Flow process for data checking of Banner fields.
- Assign Decision /or update status
- Tuition deposit by the due date – if deposit not paid by due day, offer removed
- Updating, creation and distribution of offer and confirmation letters
- Deferrals and associated activities
- Ensures sait.ca reflects approved international admission requirements and information
- Monitor the flow of international information from VAS to Banner
- Validation Check: Check name, address, citizenship, demographic, GOA International, nation of application, SOASUPL > SAAADMS, u/d cohort
- Support implementation of international cancellations and related refunds
- Ensure International Centre competitiveness vis-a-vis competitors by driving IC operational efficiencies (admissions, waitlists etc.) across the institute;
- Indirect-oversight of enrollment management tasks across International Centre portfolio - Schedule and assign work for the team
- Provide guidance and assessments of workflow/processes within the department and identify opportunities to improve efficiencies;
- Liaise with external partners (E.g. Worldwide Edu-Connect) to increase business development opportunities (cohort models, faster processing, blended pathways, short-term programs etc.)
- In collaboration with the Team Lead, International Admissions and Enrollment, establish the application, enrollment management and priorities and targets to support departmental and institutional priorities;
- Analyze results of international admissions and enrollment key performance indicators and identify opportunities for improvement;
- Develop and manage international student risk management system (and integrate into SAIT systems)
- Ensures policies/procedures are upheld, and changes are implemented effectively.
- In collaboration with the Team Lead, International Admissions and Enrolment, establish operational excellence priorities and international enrollment targets to support departmental and institutional priorities;
- Participates in the development and implementation of communication strategies and tactics related to the admission cycle;
- Develop and plan the delivery of international enrollment management training opportunities for staff.
- Develop admission and enrollment management communication plans for students and agents;
- Review international student enrollment for forthcoming terms and identify trends, challenges and opportunities (bi-weekly), as well as provide concomitant recommendations;
- Identify opportunities to prioritize applications based on external data inputs (government processing times, local country conditions, geo-politics etc.)
- Support Coordination delivery of international admission applications, including ensuring they are set up and open for applicants to apply – including "application start" information
- Support SEM and Curriculum team to ensure international enrolment targets are accurate and up-to-date
- Ensure international enrolment targets are received and updated in Argos/VAS reports.
- Support the smooth delivery of the international application process from the point of application to completed application submission by Applicants or Agents
- Participate in the development and implementation of communication strategies and tactics related to the international application cycle
- support coordinates of daily operations of the EM & Application services contact centre and customer service through FreshDesk
- Support the delivery of customer-centric service to applicants
- Coordinates with schools and other units on international application processing and enrolment
- Answers email inquiries from faculty advisors
International Admissions
Project Coordination of International Admissions and Enrollment Management Initiatives
Enrollment Management and Reporting
Qualifications & Experience
- Post-secondary diploma or degree, preferably in International Relations, International Communications, International Business, etc.
- Minimum of 3-4 years of directly related experience in International Education and international Admissions, in a post-secondary setting.
- Demonstrated creativity and originality in exploring and implementing process improvements to increase efficiencies and effectiveness.
- Experience with project management would be considered an asset
- Ability to foster successful relationships with leadership, faculty and staff
- Knowledge of the Immigration, Refugees and Citizenship Canada (IRCC) international student program.
- RISIA certification or RCIC would be considered an asset.
- Able to work hours as dictated by project demands and deadlines
- Effective communication skills, Problem-solving skills, intercultural competence, project and time management, adaptability to change, supervisory, empathy and compassion, relationship building skills, data analysis and process improvement
Job classification: INFORMATION OFFICER II - A5068
Salary range: $73,000 - $84,000
Hours Per Week: 40
Posting closing date: May 23, 2023
About SAIT
SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
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