eHealth Registries Customer Service Representative Job at eHealth Saskatchewan
eHealth Registries is seeking motivated and organized individuals to join its client focused team. The successful candidate will reference legislation, policies, procedures, and electronic databases to approve or deny requests regarding vital events and/or requests for health coverage. This position also includes the processing of payments.
Your strong communication skills enable you to actively listen, acknowledge concerns, and provide explanations (via phone, email, online and in-person) to resolve difficult situations as well as compose, edit and format a variety of written correspondence. A component of this position is answering calls for our call center. You will be responsible for verbal and written communications, compilation of data or reports drawing from paper and electronic records to enter and retrieve data from databases.
The successful candidate will have strong interpersonal and excellent communication skills to establish and maintain effective working and public relationships (customers, government officials, non-government agencies, legal counsel, etc.). Strong computer and typing skills and a minimum typing speed of 40 WPM is required.
Typically the knowledge required for this position is obtained through education in a related field of study and/or working in a customer service or related environment, supplemented with data entry experience.
- confidentiality policies and practices to ensure all sensitive materials are kept confidential;
- office and/or administrative processes, procedures and protocols;
- time management concepts in order to prioritize and organize your workload and manage multiple tasks in order to meet deadlines.
- conflict resolution and customer service principles and practices in order to respond appropriately to customers and stakeholders who may be unhappy with the information they are receiving.
- money handling processes and procedures.
- accurately reference, interpret and apply legislation, policies, and procedures;
- actively listen and provide clear, concise and accurate information and/or explanations both verbally or in writing;
- communicate effectively in the English language both verbally and in writing.
- independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions;
- identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
- work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met;
- identify issues, concerns or problems, consider various options and determine appropriate course of action in a timely and accurate manner;
- accurately and promptly enter, edit and retrieve information using applications such as word processing, E-mail, databases and various other software packages;
- tactful and discreet in dealing with confidential client information;
- focused, motivated, and service oriented in order to meet client needs through timely and conscientious service delivery;
- thorough and attentive to detail in order to ensure quality work; and
- flexible and adaptable in order to respond to changing priorities and deadlines.
SGEU Level: PDP04
Anticipated Start Date: January 30, 2023
Employment Type: x1 Permanent and x3 Temporary Full Time for greater than 9 months (Approx. 2 year).
Location: This position is required to work on-site at our 2130 11th avenue Regina, SK location. Those who cannot meet this requirement will not be considered.
PLEASE NOTE: there will be a pre-screening question in the application asking if you are applying to the Permanent Full Time, Temporary Full Time, or both. Those who indicate applying only to the Permanent Full Time will not be considered for the Temporary Full Time and vice versa. If you wish to be considered for both positions please selected "Both".
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