Customer Success Coordinator

ABOUT TREEHOUSE

Our mission is to raise the standard of maternal & family healthcare by supporting providers, educating families, and advocating for a better standard of care for all. Our solution allows providers to grow their business, build their network, and connect with clients on a secure platform.

We are a rapidly growing start-up and are excited to grow our team with the addition of a Customer Success Coordinator We're looking for an enthusiastic Customer Success

Coordinator (who loves a challenge) to help shape our innovative software. Your efforts will help guide our teams’ work to make family health universally accessible and engaging. The right person for the job must embrace the concept of team. We are looking to hire someone who will grow with us, taking initiative and ownership of new roles and processes. We are early stage and there is ample opportunity for growth.

PRIMARY RESPONSIBILITIES

• Assist with building relationships with clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

• Establish a trust and help drive continued value of our products and services

• Maintain customer success strategies and best practices, as well as customer support content, with the help of the marketing team

• Communicate effectively with internal management to understand customer needs, maximize retention and growth, and communicate learnings

• Maintain existing customer success metrics and data as directed

• Serve as day-to-day contact for accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

• Review the customer onboarding journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

• Collaborate, problem solve, and/or help strategize upcoming client meetings with team members

QUALIFICATIONS

Customer Success Coordinator

• Experience in communications, marketing, sales, account management, or customer success

• Strong verbal and written communication, strategic planning, and project management skills

• Comfortable working across multiple departments in a deadline-driven environment

• Active team player, self-starter, and multitasker who can quickly adjust priorities

ASSETS

• Knowledge of ActiveCampaign and project management tools

• Creating workflows/user journeys in Figma and collaborating with the Product team

HOW TO APPLY

If you want to join a company that is building massively disruptive technology, reach out today!

We invite enthusiastic and qualified applicants to submit their resume by email. Please include “Customer Success Coordinator ” into the subject line and be sure to let us know why you’d be the perfect addition to our growing team!

Successful applicants are people who stand out and really demonstrate a passion for their chosen career. Tell us something other than just your work history -- what is your favourite part of the design process? What’s the most interesting project you have worked on? We want to know what motivates you to join a tech startup.

We thank all applicants; however only those selected for an interview will be contacted.

Treehouse is a female led startup which strongly values diversity, equity, and inclusion.
We are looking for someone who shares these values to join our family. If there are ways we can make the hiring process more accessible for you, please let us know.

Job Type: Fixed term contract

Salary: Up to $25.00 per hour

Benefits:

• Company events
• Flexible schedule
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (required)

Work Location: Remote

Expected start date: 2023-01-09

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