Sometimes also known as Customer Service Representative, Customer Care Specialist or Customer Service Specialist.

247 Networks Ltd. is looking for a full-time Customer Service Specialist or Customer Care Specialist to join our fast growing team. The ideal candidate has an amazing attitude, work ethic and has some working experience with basic computer knowledge with using applications such Microsoft Word, Excel, and Outlook. 247 Networks provides and fosters a culture of sharing knowledge, experience and providing the right attitude to your peers and customers.

Purpose:

To ensure customer satisfaction by communicating with clients and our internal team constantly. Top notch customer service is an absolute must.

Responsibilities shall include:

• Answering the phone, as quickly as possible, and assisting with customer with whatever they require (ie: new service request, status update, and all other inquiries).
• Providing support to customer requests, analyzing problems and escalating issues when necessary.
• Continually update the client’s IT documentation within internal PSA / ERP system.
• Monitoring the ticketing system and review all tickets and ticket queues to ensure that customer communication is up-to-date and/or communicate with client and internal team to ensure touch-points are met.
• Communicate information to clients and colleagues on a daily basis and assist with scheduling internal and on-site work.
• May sometimes require coordination of small projects and scheduling.
• Ability to work between 8:00 am and 5:00 pm from Monday to Friday.
• Strong desire to learn in a fast-paced environment and work within a team of like-minded but friendly individuals.

Experience requirements:

• Possess a minimum of one (1) year working experience related to customer service.
• Able to demonstrate how to manage multiple requests and multi-task.
• Strong troubleshooting and problem solving skills.
• Have ability to type between 40-50 WPM or higher.
• Excellent communication skills both written and verbal.
• Previous experience working in a ticketing system with detailed note taking skills is a bonus.
• Experience with answer phones and handling inquiries with courtesy.

Bonus if you also have:

• Basic or advanced computer knowledge.
• Basic or advanced networking knowledge.
• Previous working experience with MSP (Managed Services Provider).
• Previous Customer Service accolades.

Required:

• Excellent spoken and written English
• Availability for a full-time job
• An awesome attitude towards colleagues and clients

*What is it like working with us:

Opportunity for advancement is available and promotion within is heavily encouraged. 247 Networks has multiple levels of support, systems analyst and other professional roles. You get to enjoy freshly grounded coffee every morning and attend our lunch and learn’s. You will be working in a relaxed environment with a respectful team of colleagues who want to help you succeed.

We offer professional development with paid job skills training, as well as leadership training & coaching. Team recognition is vital to our success, as well as providing advancement opportunities. Our company culture is extremely important to us and we host regular team-building and family events. We look forward to hearing from you!

Information for System Administrator Applicants

• Please make sure you attach your resume to your email/application in a word document, or PDF form.
• We require all candidates to participate in an in-person interview , possibly on short notice.

Job Types: Full-time, Permanent

Salary: $18.25-$21.65 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Port Coquitlam, BC V3C 6M2: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 1 year (required)

Work Location: In person

Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.