Customer Service Representative Virtual Hiring Event Job at VIA Rail
Your definition of giving an excellent customer service is warmly greeting people and answering their needs with diligence, efficiency and heartfelt appreciation for their business.
Based in Winnipeg, you will make the routes of Winnipeg-Toronto, Winnipeg-Vancouver or Winnipeg-Churchill.
Your role will be to :
- welcome and guide them to their cabin or seat
- give safety instructions
- help them with baggage
- serve meals and beverages
- sell snacks and refreshments
- ensure the tidiness and cleanliness of the bedrooms and work areas
You will connect with our customer service teams if Routine is not your “cup of tea”; you like challenges and can thrive under pressure, if need be. Satisfying customers tactfully always prevails over occasional irritants and unpleasant situations.
Some important pragmatic details about the job:
PERMANENT SEASONAL POSITION
SCHEDULE
You are available to work:
- on variable schedule including weekends and holidays and on call (no guaranteed hours)
- for extended periods (approx. 5-6 days) away from home
TRAINING
You will follow a seven-week training session which must be successfully completed before obtaining the position.
SALARY
once position obtained: $26.28/hour
STARTING DATE
April 17th, 2023
Requirements :
- have a strong ability to communicate with a smile, both in English and French
- possess a High School Diploma
- have a minimum of one year of customer service experience, ideally in food service industry, restaurant or airline company as a flight attendant
- must be physically able to lift weights up to 23kg
Benefit from a complete and competitive salary and benefits package in a safe work environment.
Above all, you will find kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service.
Technical requirements
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged-in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
- Your resume
Preferred dress code
Casual (come as you are, but please be presentable)
About VIA Rail
VIA Rail Canada Inc.’s mandate is to operate the national passenger rail services on behalf of the Government of Canada, offering intercity rail services and ensuring rail transportation services to regional and remote communities. Its objective is to offer a safe, accessible, efficient, reliable, sustainable and environmentally friendly passenger rail service that meets the needs of Canadian passengers.
We aspire to positively impact the lives of those around us: passengers, employees, partners and communities we move. Environmental, economic and ethical considerations, accessibility, inclusion, well-being and safety of our passengers and employees are at the heart of our strategy and everyday operations.
We do more than just move passengers. We connect people and communities by getting involved.
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they're not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.
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