B.O.B. HEADQUARTERS INC, part of humble+fume, is a leading Cannabis and Accessory distributor, and the most trusted partner and brand representative in the industry. With a strong North American footprint, and an unrivaled catalogue of brands and products, we continue to be a selling organization that reflects the needs of cannabis retailers.

We are looking for an enthusiastic Customer Service Representative to join the Team in Brandon, Manitoba as a first point of contact for customer-related inquiries and questions, and to liaise between fulfilment centre and sales agency to ensure minimized customer experience disruptions with purchase fulfillment and delivery.

About the opportunity…

As an integral part of the “we can do that” operation, the successful candidate will perform a variety of duties related to

• Support the sales team by providing first-line communication to customers
• Support the sales team by inputting PO's and manual orders into the system
• Receive and respond to customer inquiries regarding order statuses and/or concerns (by eMail and telephone)
• Communicate with customers regarding order shipment updates and billing inquiries
• Provide administrative support the sales team, including performing tasks in the Enterprise Resource Planning (ERP) system, ie. sales invoice updates, return management updates, sales order and shipping tracking

Who you are…

• professional and courteous
• enthusiastic and personable team player
• organized and strategic
• self-motivated and driven

Successful candidates will bring…

• Post-Secondary School Diploma
• Strong background in customer service and handling
• experience with Microsoft 365 office/outlook suite and Oracle NetSuite software is an asset
• ability to read and interpret written purchase orders
• a passion for excellence in execution
• a desire to work in a high energy, fast-paced environment
• a strong motivation to work in the emerging cannabis industry
• a proven commitment to quality of work
• an ability to self-motivate and be team-centric
• Practical background in Receivables or General Accounting is essential
• ability to prioritize and manage workload across multiple simultaneous tasks, in a fast-paced work environment, while ensuring delivery of high-quality work and meeting timelines

Why choose humble+fume?

• We are Canada’s leading cannabis accessory distributor, with the vision to become the global leader in the distribution of cannabis related products.
• We are a fast-growing cannabis sales agent with premium recreational cannabis products.
• We have an entrepreneurial minded attitude, that welcomes and supports individual ideas and strategies.
• We provide investment and support into employees, and the room to learn, grown and develop their expertise.
• We offer career advancement.
• We offer competitive base salary and life/health/dental insurance plan.

Our belief. Pairing individual cannabis accessories with cannabis consumers is at the heart of contemporary cannabis enjoyment.

Interested in becoming part of the BOBHQ and humble+fume team? We thank all applicants for their interest, but only those candidates selected will be contacted.

Job Type: Full-time

Salary: $35,000.00-$40,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (preferred)
• Microsoft Office: 2 years (preferred)
• NetSuite: 2 years (preferred)
• Call Center: 3 years (preferred)

Work Location: One location

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