Customer Service Desk Associate Job at Kenora Home Hardware Building Centre
Join the Kenora HOME Team!
HOME is home to more than Canada’s largest independent hardware and building supplies retailer. We’re also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service.
As a valued member of the Kenora HHBC team, our staff enjoy career growth and learning opportunities in ways that fully develop and utilize each person’s talents and strengths. We value trust and respect, and thrive on the relationships we build, both inside and outside our store.
Our Expectations
The Customer Service Desk Associate is responsible for providing prompt, courteous and efficient service to customers, advising them on appropriate merchandise and related items.
Your Role
- Determine customer’s needs by asking open-ended questions
- Communicate product knowledge to the customer as appropriate
- Process special orders for non-stock or out of stock items
- Update yourself with practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages
- Resolve customer complaints
- Be familiar with current yard inventory and surplus items
- Work on additional duties and assignments as assigned by management
Qualifications
- Ability to work a flexible schedule including weekends
- Friendly and helpful attitude toward customers
- Good mathematical skills
- Willingness to learn
- Prior retail customer service experience beneficial.
- High School graduate or equivalent
We thank all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted
Job Types: Full-time, Permanent
Salary: $17.00-$18.00 per hour
Benefits:
- Company events
- Extended health care
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
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