Customer Service Representative (Pre-Travel) – 100% remote

Are you looking for a stimulating and dynamic job? Would you like to be apart of a team that believes in your potential and apart of a great company that will help you advance in your career? This is the job for you! We are currently looking for 6 Customer Service Representative (Pre-Travel) for one of our clients in the insurance industry.

What is in it for you:

· Salary at $20.21/h for bilingual (FR/EN) - salary of 19,25/H for unilingual (EN) candidates

· $1000 signing bonus ($250 on first pay and $750 after 3 months)

· Additional raise and annual performance bonus

· The company will provide all the required equipment

· 3 weeks vacation

· Position 100% remote, full-time position 40 hours per week

· Group health/dental plan, RRSP match

· Paid training and professional development opportunities, including an educational assistance program

· Free telemedicine service

· Opportunities for growth and advancement

· Work-life balance

· Focus on health and wellness initiatives with an excellent EAP program;

· Employee engagement programs focused on fitness, food and fun.

· Work schedule – rotational shifts (between 8 a.m.-9 p.m. Monday to Friday, and Saturday and Sunday 8:30a.m. to 5 p.m.) - evening & weekend premiums

What you will need to succeed:

· Experience in customer service, telecommunication, assistance and claims

· Excellent verbal and written communication skills (English and French), other languages are an asset

· Customer Service oriented

· Capacity to work with people in a fast-paced, team-based environment

· Must exhibit strong communication skills and professionalism

· Proficient computer skills (Microsoft Office, Internet etc.)

What you’ll do:

· Take inbound calls from clients

· Take ownership of client complaints and advocate on behalf of both client and company

· Explain the claims process to the customers

· Explain insurance coverage by quoting correct policy benefits, exclusions and maximums

· Remain calm during stressful situations

Why Recruit Action?

Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only qualified candidates who match hiring criteria will be contacted.

Job Types: Full-time, Permanent

Salary: $20.21 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• SALABERRY-DE-VALLEYFIELD, QC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you available to work full-time (40 hours per week) ?
• Are you available for the rotational schedules? (between 8 a.m.-9 p.m. Monday to Friday, and Saturday and Sunday 8:30a.m. to 5 p.m.)
• Are you a Quebec province resident? ** this is mandatory even if the position is remote**

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)

Language:

• French (oral & written) (preferred)

Work Location: Hybrid remote in SALABERRY-DE-VALLEYFIELD, QC

Application deadline: 2023-01-10
Expected start date: 2023-02-01

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