The Advisor ll, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Summary

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Brand Ambassadors This is a great opportunity for you to build a Customer Service career.

What will you do in this role?

As brand ambassador delivering Customer Service at Concentrix, you will:

• Provide exceptional customer experiences to Bank customers and prospective customers as our client seeks to build their brand as a Bank
• Sell relevant cross-sell products to customers such as low rate Balance Transfers, identity protection and travel related products
• Solve problems for Bank customers and promote card benefits
• Where appropriate, resolve customer complaints and de-escalate emotional situations while using our elevation process to meet customer’s needs.
• Makes customer focused decisions to enhance the value of our card to our clients
• Answer inquiries and provide credit card related guidance to customers including:
• Help clients take full advantage of Rewards program
• Answer questions on transactions and statements
• Provide information on fees, finance charges, annual membership fees, credit limits and payments
• Performs balance transfers, and cash advances and credit limit increases
• Process demographic information, personal information changes e.g. address and phone number updates
• Access and negotiate multiple information systems to answer questions
• Complete internal documentation on paper or online to forward to various departments for work on accounts
• Identify areas for process improvement to improve the customer experience, sales results or efficiency

Who You Are:

As a brand ambassador in customer service your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

• 18 years of age with a High School Diploma/GED
• Strong computer proficiency required
• 6 months to 1 year of customer service
• 6 months to 1 year experience in Contact Centre preferred
• Talent for delivering outstanding service.
• Adept communication skills, in both written and verbal form.
• The natural instinct to multitask, be flexible, and are able to adapt to changes.
• The knack for being detail oriented.
• The passion for being a team player.
• Patience in working with customers is second nature for you.
• The ability to do rotational shifts as needed

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Locker Rooms, vending on site, On-site Kitchen, sitting area with TV, Food Court on Location within 2 min walk
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• 5 weeks of paid training
• Canada benefits – Full medical, dental, life insurance
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• Referral bonuses
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Canada

Concentrix on Facebook| Concentrix on Instagram| www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Job Type: Full-time

Pay: $17.75 per hour

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Ability to commute/relocate:

• Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please provide your personnel email address.

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)

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