Summary

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Brand Ambassadors. This is a great opportunity for you to build your customer service career.

What will you do in this role?

As a Brand Ambassador on the Delivery Team at Concentrix, you will:

• Assisting our customers via email and phone with technical support needs.
• The ability to be empathetic, compassionate for our pet loving customers
• Resolves customer issues on the first call contact whenever possible without having to transfer the call
• Build a rapport, make a connection with each customer
• Provide the best support experience possible for each customer

Who You Are:

As a Brand Ambassador your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

• 18 years of age with a High School Diploma/GED
• Within 60 min travel time of the building/site (unless hired for true WAH)
• Prior experience in customer service and “call center” preferred
• Minimum requirement of 3-24 months experience in customer support or retail
• Technical support experience required
• Strong computer proficiency required
• Ability to effectively communicate, both written and verbally
• Ability and desire to learn the program you will support
• Not afraid to pick up the phone and talk to a customer
• Genuinely enjoy helping people with technical challenges
• Goes out of the way to be of assistance to people
• Keeps abreast of latest mobile technology and gadgets

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentives
• Paid training
• Medical, Dental, Vision Insurance, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more.
• Slide down to the very large comfortable cafeteria
• Employee access to fitness centre on site
• Celebrate various holidays
• Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Events that celebrate Diversity, Equity, and Inclusion
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• Mentorship programs that help you create a strong foundation for a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Canada

Concentrix on Facebook| Concentrix on Instagram| www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Dartmouth, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please provide a direct email address.

Education:

• Secondary School (preferred)

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