CLK 09R - Client Service Worker (Inventory) - AMENDED, CLOSING DATE EXTENDED Job at BC Public Service
Burnaby, BC V3J 1N3 CA
Campbell River, BC V9W 6Y7 CA
Chilliwack, BC V4Z 1A7 CA
Courtenay, BC V9N 8H5 CA
Cranbrook, BC V1C 7G5 CA
Duncan, BC V9L 6B1 CA
Hope, BC V0X 1L0 CA
Kelowna, BC V1Z 2S9 CA
Langley, BC V3A 8T1 CA
Maple Ridge, BC V4R 2S1 CA
Merritt, BC V1K 1B8 CA
Mission, BC V4S 0A2 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
New Westminster, BC V3M 6H8 CA
North Vancouver, BC V7P 3M7 CA
Oliver, BC V0H 1T2 CA
Penticton, BC V2A 8X1 CA
Port Alberni, BC V9Y 8Y9 CA
Port Coquitlam, BC V3C 4W6 CA
Powell River, BC V8A 5G7 CA
Prince Rupert, BC V8J 4M8 CA
Quesnel, BC V2J 6W6 CA
Richmond, BC V7C 4M9 CA
Salmon Arm, BC V1E 4S4 CA
Sechelt, BC V0N3A0 CA
Surrey, BC V4P 1M5 CA
Terrace, BC V8G 1W2 CA
Vancouver, BC V6B 0N8 CA
Vernon, BC V1T 9V2 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Client Service Worker
Clerk R9
Amendment (December 6, 2022): Posted salary range increased to reflect 19th BCGEU Collective Agreement.
Amendment (December 21, 2022): Posting closing date extended to January 8, 2023 at 11:00 PM PST.
The Ministry of Social Development & Poverty Reduction (MSDPR) is accepting applications to its Client Service Worker (CSW) Inventory. Inventory members will be offered the opportunity to interview for full-time, permanent, and temporary positions that may be available in 2023/2024 in Income Assistance offices in communities throughout the province. Successful applicants may be offered vacancies directly, or by way of being placed upon an eligibility list.
An eligibility list may be established for future temporary and/or permanent vacancies.
We are only offering opportunities in the locations listed in this posting. Before you apply, please read this important information on Applicant Inventories and how they work - Applicant Inventories on MyHR.
Are you a service-oriented team player with administrative skills?
Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSW’s provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.
The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs may work in the Community Services Branch, delivering in person services, or they may work in the Virtual Services Branch, delivering services to people across the province by phone and virtual means.
Watch this video to hear from Service Delivery Division staff, including some Client Service Workers about the work that they do.
Find balance in our flexible work environment
The Service Delivery Division provides a flexible work environment with many unique benefits, including a scheduled day off every two weeks. Our team is highly effective at staying connected across the province using online tools such as Skype and Teams.
The BC Public Service provides many additional benefits, including the Pacific Leaders program for ongoing education, maternity and paternity top-up, in addition to excellent extended health care and pension. For more information, please see What We Offer.
The Ministry of Social Development & Poverty Reduction is committed to providing an inclusive work environment, starting with the hiring process. If you need to be accommodated during any phase of this process, please advise us at the contact information below. All information received in relation to accommodation will be kept confidential.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca)
Applicants who are successful in the first stages of the assessment process will be placed into an Applicant Inventory and notified of opportunities as they arise. Applicants in an inventory can apply on multiple Client Services Worker opportunities within the Ministry of Social Development and Poverty Reduction. Notifications will include the location of the available position. Applicants should only respond, and complete the questionnaire, when applying to work in that particular location.
On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact SDSI.OPSSupport.Hiring@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.
Job Requirements:
In order to be considered for this position your application must clearly demonstrate how you meet each of the education and experience requirements as outlined below:
- Secondary school graduation or equivalent (GED).
- Experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
- Experience working with various computer applications including MS Word, Outlook, and Excel
- Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.
A Criminal Record Check is required.
APPLICATION REQUIREMENTS:
Cover letter required: NO – Please do not submit a cover letter with your application as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Please ensure questionnaire responses include all necessary information.
Questionnaire: YES – The comprehensive questionnaire will be used for screening of required qualifications (education, experience, designations, etc). Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Questionnaire responses will be used to shortlist applicants to move to the next stage of the process, so please ensure you include all relevant information about your education and experience, including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.
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