Client Services Job at Ottawa-Carleton District School Board
Ottawa-Carleton District School Board Ottawa, ON
$40,552–$51,804 a year
External Posting - intended for term and casual ESP members and external applicants. If you are a Regular (permanent) ESP employee, please apply to the Internal Posting.
Client Service Centre Support Assistant
Location: Business & Learning Technologies - Client Services, 133 Greenbank Road
(working on-site; no remote work)
Status: 100% Term to January 19, 2024; 12 month work year; 35 hours per week
Start Date: Immediate
Salary range: ESP, Level 5 - $40,552 to $51,804 per annum
Under the direction of the Client Services Team Leader, the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support, provides support on information technology to all Board Personnel; facilitates the effective usage of the Call Log system;and provides other support functions such as installation of software,networking,laptop, tablets, smartphones, Chromebook and desktop workstation setups.
Candidate Profile:
Diploma in Computer Science, Technology or Business, and at least one (1) year of related experience;
Experience using software such as HEAT, Remedy or similar help desk software;
Call Centre certification, MCSE, ITIL or Apple Macintosh experience.
Knowledge of relevant Board policies and operational procedures, hardware and peripherals, server management, operating systems back-up methods, network usage, software programs and desktop workstations.
Knowledge of hardware, communications and software concepts for a full range of computer configuration with specific expertise relating to Macintosh, Intel and online applications.
Technical skills to assist in the identification and evaluation of computer applications;
Writing skills for evaluation of programs, application and installation instructions;
Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.
Keyboarding skills for data entry of instructions, software information and surveys;
Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands;
Analytical and troubleshooting skills to identify and solve computer software/hardware problems;
Initiative and judgement skills; and ability to learn new materials and technology without instruction; work independently, with minimal supervision.
Application
Process:
Applications will be
considered in accordance with the ESP Collective Agreement, in the following
order:
1. Applications
from Regular full-time and part-time employees within ESP bargaining unit are
given first consideration. (Internal Posting)
2. Applications
from term and casual employees within ESP bargaining unit are given 2nd consideration. (External Posting)
3. Applications
from External candidates (including Board employees that do not belong to this
bargaining unit) will be considered only if applications from 1 & 2 have
been exhausted.
The Ottawa-Carleton District School Board uses Apply to Education (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE account. Please ensure your resume is in the Board approved format before submitting your application.
If you are not
a Board employee and do not have an existing ATE account , you will be asked to create one at https://ocdsb.simplication.com . Choose Job Category 'ECE, EA and Support Staff'. Once you have created your account, you must then search for the job posting at OCDSB, Hit Apply, and upload your resume.
Personal information is
collected pursuant to the Education Act and will be used to determine the
eligibility for employment with the OCDSB. Questions about this collection
should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean,
Ontario K2H 6L3.
Our people serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.
If you require accommodations for a disability, or any other reason, please send an email to hrcompetitions@ocdsb.ca at any time.
EDUCATING FOR SUCCESS - BUILDING BRIGHTER FUTURES TOGETHER
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Client Service Centre Support Assistant
Location: Business & Learning Technologies - Client Services, 133 Greenbank Road
(working on-site; no remote work)
Status: 100% Term to January 19, 2024; 12 month work year; 35 hours per week
Start Date: Immediate
Salary range: ESP, Level 5 - $40,552 to $51,804 per annum
Under the direction of the Client Services Team Leader, the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support, provides support on information technology to all Board Personnel; facilitates the effective usage of the Call Log system;and provides other support functions such as installation of software,networking,laptop, tablets, smartphones, Chromebook and desktop workstation setups.
Candidate Profile:
Diploma in Computer Science, Technology or Business, and at least one (1) year of related experience;
Experience using software such as HEAT, Remedy or similar help desk software;
Call Centre certification, MCSE, ITIL or Apple Macintosh experience.
Knowledge of relevant Board policies and operational procedures, hardware and peripherals, server management, operating systems back-up methods, network usage, software programs and desktop workstations.
Knowledge of hardware, communications and software concepts for a full range of computer configuration with specific expertise relating to Macintosh, Intel and online applications.
Technical skills to assist in the identification and evaluation of computer applications;
Writing skills for evaluation of programs, application and installation instructions;
Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.
Keyboarding skills for data entry of instructions, software information and surveys;
Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands;
Analytical and troubleshooting skills to identify and solve computer software/hardware problems;
Initiative and judgement skills; and ability to learn new materials and technology without instruction; work independently, with minimal supervision.
Application
Process:
Applications will be
considered in accordance with the ESP Collective Agreement, in the following
order:
1. Applications
from Regular full-time and part-time employees within ESP bargaining unit are
given first consideration. (Internal Posting)
2. Applications
from term and casual employees within ESP bargaining unit are given 2nd consideration. (External Posting)
3. Applications
from External candidates (including Board employees that do not belong to this
bargaining unit) will be considered only if applications from 1 & 2 have
been exhausted.
The Ottawa-Carleton District School Board uses Apply to Education (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE account. Please ensure your resume is in the Board approved format before submitting your application.
If you are not
a Board employee and do not have an existing ATE account , you will be asked to create one at https://ocdsb.simplication.com . Choose Job Category 'ECE, EA and Support Staff'. Once you have created your account, you must then search for the job posting at OCDSB, Hit Apply, and upload your resume.
Personal information is
collected pursuant to the Education Act and will be used to determine the
eligibility for employment with the OCDSB. Questions about this collection
should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean,
Ontario K2H 6L3.
Our people serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.
If you require accommodations for a disability, or any other reason, please send an email to hrcompetitions@ocdsb.ca at any time.
EDUCATING FOR SUCCESS - BUILDING BRIGHTER FUTURES TOGETHER
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.