As one of Canada’s fastest-growing home service companies, Home Service Solutions relies on the efficiency, effectiveness, passion, dedication and general ability of our Leaders In Motion. This role is for people who enjoy speaking with customers.

The Call Centre Representative answers questions or requests from customers or the public. They are there to help resolve any problems the customer or fellow teammates may have. These can include answering phone calls, emails, live chat, social media, excel, and other backend administrative tasks. They will be one of the faces of the company, and the first person customers speak to when inquiring.

What Does The Call Centre Representative do?

• Interact with customers via phone, email, online chat, in-person, social media
• Resolve customer problems and complaints
• Respond to questions
• Receive payments
• Setup and resolve problems with customer accounts
• Handle inquiries about services
• Verify customers through our customer management system
• Keep records of customer interactions and transactions
• Engage with customers
• Direct unresolved issues to a different department if needed
• Communicate and coordinate effectively with internal departments
• Provide customers with information on any open orders and invoices
• Maintain customer database
• Follow company processes accurately and efficiently
• Sell services over the phone
• Scheduling installations
• Administrative tasks using excel and other software programs

Education, Experience, and Language:

• High school diploma or equivalent
• Experience in customer service
• Call center Experience

Work Conditions:

• Remote to start leading into Office Environment!

We provide:

• Training
• Opportunities for advancement

While we thank all candidates for their interest, only those who most closely match our requirements will be contacted.

Job Type: Part-time to Full-time Hours

Salary: From $16.00 per hour, plus bonus incentives

Benefits:

• Casual dress
• Company events
• Flexible schedule
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8-hour shift
• Monday to Friday
• Weekend availability

Experience:

• customer service: 1 year (preferred)

Language:

• English (preferred)

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• Casual dress
• Company events
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Morning shift
• Weekend availability

Ability to commute/relocate:

• Kitchener, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• English: 1 year (required)
• Call center: 1 year (required)

Language:

• English (required)

Work Location: One location

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