Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Bilingual Property Claims Representative to join our growing team!

About the role:

We have an important and dynamic role at Intact Insurance, handling property damage claims and responding to catastrophic events. Our telephone adjusters are equipped with the knowledge and tools to investigate and settle claims over the phone. We strive to deliver a legendary customer experience on any given day and even when disaster strikes an entire community

We are looking for a customer driven individual with strong leadership abilities, who doesn’t shy away from solving complex problems. We are looking for a confident and empathetic individual that is a strong listener who can think on their feet to make decisions.

As a Bilingual Property Claims Representative, your purpose is to investigate and settle a high volume of claims with a wide variety of complexity. You will provide quality service and ensure prompt and equitable settlement of claims over the phone collaborating with key stakeholders.

This position can be based in any of the following Atlantic offices: Dartmouth, Moncton or St. John’s.

NOTE: The level of role offered will be determined based on skills, experience and education.

What you’ll do here:

• Investigate and answer queries relating to claims by phone and written correspondence
• Develop an action plan for conducting investigations by determining necessary contacts, interviews, appraisals, and/or information required to clarify and justify the claim
• Negotiate and ensure prompt and equitable settlements are in line with corporate policies and standards
• Document the claim file by collecting appropriate reports and statements from key stakeholders (including appraisers, third party adjusters, claimants, Police, and any other pertinent experts to determine coverage)
• Analyze the information, interpret insurance policy wordings, determine coverage and assesses damage
• Provide legendary service to external or internal customers
• Be available to travel in times of catastrophe situations

What you bring to the table:

• Bilingualism (English and French) is required
• 1-5+ years of claims customer service experience
• Chartered Insurance Professional designation, preferred
• Ability to learn quickly, listen attentively and think on your feet
• Make decisions while never compromising on our values and providing legendary customer service
• Strong negotiating skills through verbal and written communication skills.
• Have the curiosity to investigate and ask the question why
• Strong problem-solving skills and creativity to think outside of the box while staying on purpose
• Strong leadership skills and the desire to coach and mentor your colleagues
• Self-confident in taking feedback well and motivated in constantly improving

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.