JOB TITLE: Benefits Administrator

JOB SUMMARY: Working within the Human Resources (HR) group, the Benefits Administrator will be responsible for the administration of Pacific Coast Community Resources Inc. benefit plans including but not limited to Group Health and Dental, Employee Assistance Program, and Group Registered Retirement Savings and Pension Plans according to Pacific Coast Community Resources Inc. established guidelines. Strong customer service and interpersonal skills will be required as communication and client inquiry assistance will be a key component within this position.

REPORTS TO: HR Director

KEY DUTIES & RESPONSIBILTIES (includes but not limited to):

• Coordination, administration and execution of all benefits related activities
• Process all claims and remittances in a timely manner
• Process employee enrolment, changes and terminations
• Produce and release monthly client billing statements
• Reconcile monthly insurer billings
• Update administration guides with current policies and best practices
• Provide prompt and accurate answers to group benefit questions
• Mediate between insurers, clients and employees to resolve claim and coverage issues
• Work with account managers and refer situations to them as necessary
• Work with discretion regarding sensitive and confidential information
• Educate employees on benefits and programs
• Provide employee assistance with registration processes
• Benefits Coordination – manage employer responsibilities in regards to benefits programs, including enrollment, changes, updates and terminations
• Pension Plan Coordination (MPP) – manage enrollments, changes and terminations
• Analyze benefit usage, and identify and initiate educational health and wellness program opportunities, and ensure that programs offered meet Pacific Coast Community Resources Inc. employee needs.
• Ensure that appropriate contributions are made with each pay period
• Prepare and submit required government report documents
• Ensure Pacific Coast Community Resources Inc. benefit programs are in compliance with government regulations
• Maintain accurate and complete employee benefit databases, files and records, and update as necessary
• Other duties as assigned by management

QUALIFICATIONS AND SKILLS

• Bachelor's degree in Human Resources Management preferred.
• Minimum 2 years of work experience in HR preferred.
• Work experience in benefits administration preferred
• Experience with MPP Municipal Pension Plan preferred
• Data analysis skills required.
• Demonstrated ability to provide beneficial recommendations to solve HR related issues related to regulations, laws and policies.
• Effective communication skills with individuals at all levels of the organization.
• Excellent typing skills, including proper spelling and grammar.
• Presentation skills required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Able to work efficiently as a part of a team as well as independently.
• Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail required.
• Ability to adapt to and learn new software.
• Able to build and maintain lasting relationships with corporate departments, key external stakeholders.
• Excellent time and project management skills.
• Attention to detail in all areas of work.
• Strong problem identification and problem resolution skills.
• Ability to interpret and implement company policies and procedures

All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

Why join Pacific Coast Community Resources?

PCCR offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. PCCR is steadily growing, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve, and collaborating in our culture of teamwork that makes PCCR a great place to work.

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Community Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

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