• Uses effective eviction prevention measures to assist tenants to assume and maintain their tenancy obligations;
• Provides crisis prevention, intervention and counseling for women and children and gender diverse people to respond to crisis in ways that support individual and community well-being;
• Monitor and update caseworkers on tenants’ health and wellbeing;
• Models and coaches tenants to use conflict resolution and mediation skills to support positive relations between tenants;
• Provides case management follow-up supports, and referrals in the areas of health and wellness, harm reduction, counselling, income and food security;
• Conducts health and safety assessments, and identifies tenants’ issues/resources;
• Demonstrates and maintains knowledge of relevant legislation regarding housing services, Child Welfare, the dynamics of gender violence, substance use and mental health, and effective support strategies;
• Applies trauma informed practice knowledge, stays current and demonstrates skill in the area of trauma support and acts as a resource to security staff and tenants during the overnight;
• Working with the Manager, participates in the team as a specialist in the area of innovative community development and capacity building with marginalized and mixed communities;
• Ensures accurate, timely documentation of program and tenant support initiatives.

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work) (Cases for Equivalency will be considered);
• 1 - 3 years directly related experience working in a housing/shelter setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ violence/trauma, mental health/addictions, or concurrent disorders;
• Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
• Proven experience working independently, developing and facilitating groups;
• Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;
• Supportive counseling and group-work approach that is flexible, client-centered and strengths-based
• working knowledge of harm reduction principles and practice;
• knowledge of community resources and supports focused on trauma;
• Working knowledge of the Residential Tenancies Act, Housing Services Act, and Ontario Human Rights Code
• Ability to deliver culturally sensitive services;
• Strong knowledge and understanding of community resources;
• Working knowledge of Microsoft office suite;
• Excellent oral and written communication skills;
• Demonstrated understanding and proven ability to work from Anti-oppression, Trauma Informed, Harm Reduction, and feminist frameworks.

YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs; we also engage in systemic advocacy. As part of a national and international movement, the YWCA is a turning point in the lives of 25 million women and girls world wide. We welcome women of all faiths, sexual orientations, races, cultural affiliations and creeds. YWCA Toronto is funded by the United Way Toronto & York Region, the City of Toronto, the Province of Ontario, the Government of Canada, as well as many corporate sponsors, foundations and individual donors.