Job Information

Job Requisition ID: 35329

Ministry: Seniors, Community and Social Services

Location: Multiple locations

Full or Part-Time: Full-Time and Part-Time

Hours of Work: hours per week

Regular/Temporary: Regular and temporary opportunities available

Scope: Open Competition

Closing Date: May 14, 2023

Classification: Human Services Worker 3

About Us

The Department of Seniors, Community and Social Services leads income, employment, disabilities and community-based supports, family violence prevention, and family & community support services. The Assured Income for the Severely Handicapped (AISH) program provides financial and health-related assistance to eligible adults with a disability. The disability must be permanent and substantially limit the person's ability to earn a living. AISH clients may also be eligible to receive supplemental assistance (a child benefit and personal benefits) through the AISH program.

To find out more about our work visit:

Role

Do you have a passion for making a difference?

At the Assured Income for the Severely Handicapped (AISH) Office, we are passionate about the work we do - and are seeking dedicated professionals to assist Albertans with the AISH program.

Do you know what AISH does and why vulnerable Albertans seek the assistance of AISH Generalists? We assist vulnerable Albertans in their efforts to achieve well-being in life and independence!
The AISH program provides financial and health-related assistance to eligible adults with a permanent and severe disability. Working closely within the AISH team your primary role as an AISH Generalist would involve: commencing new applicants, determining the continued eligibility for financial benefits, issuing benefits in accordance with applicable policies and program legislation, monitoring and updating client progress, and linking clients to relevant community resources and making referrals.

In this busy environment with a high volume of case files, you'll be expected to provide quality service to clients who have varying levels of needs and abilities. The majority of interaction with clients will be over the phone; however, the ideal candidate must have strong and adaptive communication skills to be able to work well with persons with significant communication challenges and barriers.

As well, you will need to demonstrate an ability to analyze information, interpret policy and provide immediate crisis intervention services to de-escalate and resolve conflict. Your ability to remain patient and calm with clients is important, as is your self-awareness and skills to manage stress. To be successful in this role you will require excellent time management, organization, communication and problem-solving skills combined with the ability to make sound decisions under short timelines. Microsoft Office and solid keyboarding skills, as well as attention to detail and a high degree of accuracy are essential. Strong interpersonal skills and an ability to meet deadlines are necessary to succeed in this position.

Qualifications

University Degree, plus one year of related experience, or a Post-Secondary Diploma and two years of related experience, or related Certificate and 3 years related experience is required.

It is recommended that a cover letter outlining your experience in relation to the specified qualifications for this role is included with the application.

Examples of relevant experience and assets:

• Working with individuals with disabilities and vulnerable populations.
• Outstanding and effective communication skills, including de-escalation strategies.
• Ability to provide excellent customer service.
• Work experience in a high-volume Call Centre.
• Determining eligibility for financial assistance programs.
• Adept at working with numbers, performing quick calculations and understanding data sets
• MS Office Suite knowledge and data entry experience

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. This link will assist you with understanding competencies:

Below provided examples explain how competencies relate to the role of the AISH Generalist:

• Agility – Adapting quickly to changing customer needs and regulatory guidelines.
• Systems Thinking - Quickly understanding how to find out client’s needs and provide support as needed and create innovative and sustainable ideas.
• Creative Problem Solving - Providing immediate support to recipients in crisis to address issues such as lack of food, medication, domestic violence, eviction or termination of utilities.
• Develop Networks – Build professional relationships for making referrals to other community or government programs.

Salary

$2,255.61 to $2,907.15 bi-weekly: ($58,871- $75,876 / year)

Notes

This competition is posted for a number of positions in various locations of the Alberta North Zone. Please ensure to indicate your primary and alternative location while submitting your application for the following:

• Athabasca
• Barrhead
• Bonnyville
• Cold Lake
• Edson
• Fort Mcmurray
• Grande Prairie
• High Level
• High Prairie
• Hinton
• Lac La Biche
• Peace River
• Slave Lake
• St. Paul
• Stony Plain
• Vegreville
• Westlock
• Whitecourt

Full-time regular office hours are Monday to Friday 8:15AM- 4:30PM, 36.25 hours weekly.

This competition will be used to fill current and future vacancies at the Human Service Worker 3 classification in various locations across the Northern region of Alberta.

Candidates who are successful in the selection process will be placed in a Talent Pool. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities. Should you qualify, your resume is added to a qualified list for consideration for other opportunities at the same or lower classification levels.

As a qualified candidate:

• You were successful in the interview (pending reference and other pre-employment checks) but were not selected.
• You may be considered for future opportunities in the same or a lower classification for a period of six (6) months.
• If you are contacted regarding other opportunities, it will be your decision whether to pursue these.
• If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position.

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at:

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Taylor Bell at taylor.bell@gov.ab.ca

If this competition is closed as per the closing date noted above, please continue to check