At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

Position Title: In Force Policy Administrator
Reports To: Supervisor, Individual Life Administration
Department: Individual
Term: Temporary Full-Time - 18 Month Contract

Work Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

The Opportunity: Equitable Life is looking to hire a Life Administrator to join our team! We are looking for someone with superior critical thinking skills and a sound knowledge of life insurance products or willingness to learn. The ideal candidate will also demonstrate exceptional time management and organizational skills.

Don’t miss your chance to apply for one of Canada’s largest mutual companies, and Top Employer for 2023 in Waterloo Region!

What you will be doing:

• Verify that all pertinent information and requirements have been met prior to completing requests
• Update and maintain individual life insurance policies including but not limited to the following: bank account updates, policy loans, dividend & cash withdrawals, inquiries relating to policy values, fund transfers and fund reallocations, terminations, and name, beneficiary & ownership changes
• Accurately and efficiently apply premium & loan payments
• Continually assess for potential process improvements & make recommendations for efficiencies
• Responding to inquiries from policyholders & advisors while presenting a positive Company image
• Provide outstanding service to both internal and external clients

What you will bring:

• You thrive in a fast-paced, constantly evolving environment with the ability to manage daily fluctuations in work volumes & adapt to change in direction
• Sound knowledge of Windows/Office and web-based applications
• Demonstrated critical thinking abilities
• Proven ability to learn and apply information quickly
• Superior written communication skills
• Ability to work effectively both independently and in a team environment
• Knowledge of life insurance products and/or LOMA designations are an asset
• French language skills are an asset; specifically, an ability to read and provide written correspondence in French

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• We value open, honest communication between team members, challenging each other to continually improve
• Employee resource groups that support an inclusive work environment
• A company subsidized cafeteria with a variety of daily options
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.

At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.


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