Purpose:
The Academic Services Coordinator is responsible for the effective coordination and administration of student academic petitions, appeals, academic integrity and achievements and awards in the Lassonde School of Engineering. The role interprets policies, procedures, and regulations with respect to individual student records for a number of degree-types and in the context of individual petitions, appeal circumstances as well as for academic misconduct offenses, petitions, and achievements and awards. The role provides a high level of confidential, administrative or research support to the Academic Misconduct process. The role advises students on issues related to academic petitions, appeals, academic integrity and achievements and awards. The role acts as the primary resource support person to the Committee on Evaluations and Academic Standards, Awards Committee, and Faculty Petitions & Appeals Sub-Committee. The Academic Services Coordinator will support the vision, purpose, values and strategic direction of the Lassonde School of Engineering and York University, and contribute to a positive, supportive student-focused team environment of high performance, respect, trust, collaboration, and continuous improvement, embracing diversity and fostering inclusion.

Education:
Three (3) year Diploma in a related field such as legal/public administration, business, social work, liberal arts, or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

Experience:
Minimum three (3) years of experience, including: coordinating administrative processes, committee support, minute-taking. writing original material/communicating decisions in writing. interpreting documents and policy related to academic programs. assessing student academic records, in a student services area. Experience in post-secondary student judicial affairs or petitions, appeals or academic misconduct procedures and processes.

Skills:
Knowledge of academic programs, degree requirements and academic legislation. Demonstrated skills in the following areas:
Effective oral communication skills to elicit, interpret and summarize and relay information in a clear and concise manner.
Good written communication skills, including ability to draft original communications.
Public speaking and presentation skills.
Excellent interpersonal skills including tact, diplomacy, and discretion.
Ability to exercise sound judgment in evaluating individual situations and solving problems.
Effective attention to detail (including accuracy for recording decisions, drafting rationales, verifying information and data entry).
Ability to work independently in an environment of competing priorities and constant interruption.
Exercising initiative and working as an effective member of a team to achieve and support unit goals.
Solid decision-making skills.
Time management and organizational skills to simultaneously handle conflicting priorities, multi-task and meet deadlines.
Demonstrated flexibility and adaptability to support the needs of a changing student body and to adapt to new or changing operational processes, procedures, and application tools.
Ability to maintain confidentiality.
Ability to deal courteously and effectively with difficult and sensitive situations.
Minute taking and word processing skills required. Intermediate proficiency using MS Word and PowerPoint, Excel (basic). and E-mail software (MS Outlook).
Demonstrated experience working with the on-line student records system (SIS or equivalent student records system/database).
Ability to use online resources and applications/tools, demonstrated ability to navigate web resources (internet).

Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.